One thing that might be messing this up is that i bought the preorder version first (though epic games), then realized that it did not have early access, and then brought one more version directly from Snapshot, and added it to epic using the key, and ordered a refund for the first pre-order version though epic games.
Perhaps epic just sucks to much to recognize two versions of the game?..
Nowhere on the Epic store does it say that version (the Base Edition) comes with early access. On our webstore, the Platinum and Signature Editions are listed with early access. The information is there.
well i had (prior to them giving me the refund for the mormal version)
I think it was because I bought the normal version (no access) first, and then added the backer build.
the backer build never showed up.
I have asked and recived refund from epic from the normal version, and they removed my Phoenix Point from my Library, but that did not make the Backer build show up.
Tried restarting the epic launcer, rebooted, no changes.
And as i said previously the redemtion code that i used on the epic launcher is tagged as “used”… I cannot reuse it to add the game again…
That is why i require a new redeption code that will hopefully fix this.
But clearly some bug exist between epic launcher and the Xsolla.
Right now it seams to me like the epic launcher “ate” my redemption code, due to the fact i has a game copy (normal version) already active on that account…
The Epic launcher and Xsolla aren’t connected in any way. Xsolla just send out the codes, which you then redeem on the Epic launcher. Seems like the fault here lies with Epic removing the wrong code from your account.