Purchased through Xsolla - no links past BB3

1

I have a purchase confirmation email from Xsolla for my purchase of Phoenix Point Luxury Digital Edition back in January 2018.

That email includes a transaction number/link which leads me to a download link for windows - but it only installs Backer Build 3.

I couldn’t find any information for getting Backer Build 5 (which tipped me over my ‘wait until release’ threshold) so I emailed Xsolla customer support who eventually closed my inquiry with “Xsolla is a platform for the monetization and optimization of global video games, we’re unable to provide game support. If you have a question about any gaming issue, please contact the game support.”

Since Xsolla apparently can’t/won’t help, is my money wasted?

How do I get what I paid for when I’m getting the brush off from the company I paid?

Thanks in advance.

2

You would have been sent an email from us contact@snapshotgames.com on March 27th containing your Epic Games Store key for the Backer Builds. If you need the email resent, please contact us at the previously mentioned address.

3

Thank you, I’ll give that a try.