I have a purchase confirmation email from Xsolla for my purchase of Phoenix Point Luxury Digital Edition back in January 2018.
That email includes a transaction number/link which leads me to a download link for windows - but it only installs Backer Build 3.
I couldn’t find any information for getting Backer Build 5 (which tipped me over my ‘wait until release’ threshold) so I emailed Xsolla customer support who eventually closed my inquiry with “Xsolla is a platform for the monetization and optimization of global video games, we’re unable to provide game support. If you have a question about any gaming issue, please contact the game support.”
Since Xsolla apparently can’t/won’t help, is my money wasted?
How do I get what I paid for when I’m getting the brush off from the company I paid?
Thanks in advance.