I have a purchase confirmation but no download links


#1

After purchasing the “Phoenix Point Digital Download Edition” in June 2018 I received a purchase confirmation from Xsolla. It contained no links for downloads.

After that, nothing. Looking at the Backer Build announcements it says that I should have received download links from Xsolla.

The advice given by moderator Unstable Voltage in Nov 18 is this: " If you haven’t received your email, please contact Xsolla support. https://help.xsolla.com"

That link takes me to a list of help articles. The closest I can find is these two:

“I received the wrong product
If your payment was successfully completed, but you received the wrong product, please contact the game or service’s customer support team. Their contact information is most likely found on the game or service’s official site under a Help or Support tab.”

“I didn’t get a bonus or special deal associated with my purchase
If your payment was successfully completed and your purchase was associated with a bonus or special deal, but you haven’t received it, check to make sure that:
Your purchase was completed within the timeframe for bonus availability, and;
Your purchase met all requirements to qualify for the bonus.
If the above is true, but the bonus was not credited or the deal was not honored, please contact the game or service’s customer support team. Their contact information is most likely found on the game or service’s official site under a Help or Support tab. We recommend that you fully describe your issue and attach a payment receipt or other relevant documentation from Xsolla.”

How do I go about contacting Snapshot’s customer support team? All I can find at https://phoenixpoint.info is this forum.


#2

The digital download edition is the $30 USD option and does not come with access to the backer builds. I’d suggest first double check your receipt to see if that is the one you got


#3

That’s the one. I wasn’t expecting the backer builds so that is not a problem.

The problem I have is that I can’t remember if it was for Linux specifically. If the purchase is platform specific then It would have been Linux.

If it is Linux what happens with Epic Games? Will I automatically receive a key for the Mac or Windows version? I’m happy to have the windows version.


#4

The linux version was cancelled (there were users refunding back then too), so you’ll probably get the same epic + gog/steam keys as other backers.


#5

I’ll be happy with that. Thanks.