Platinum edition and other version preorder keys

#1

Just to clarify once keys are sent out everything checkmarked by the version I buy will be given to me correct? Which means I can’t get the wallpaper until keys are distributed?

#2

It is possible that keys may go out before then - but all of the digital goods should be expected around the release of the game. None have been sent out at this stage.

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#3

Did the information when we purchased through Xsolla get transferred to Epic? I had contacted Xsolla about the possibility of upgrading so I can play the backer build and they act like they haven’t a clue at all. Im a bit concerned about getting the game I paid for when the time comes with the way they responded.

#4

We haven’t sent any user data to Epic. We (Snapshot) sent out Epic keys directly to the customers on the Xsolla database with access to the Backer Builds.

We’ve got a temporary hold on upgrades at the moment as if you were to upgrade now, it could cause confusion with if you pre-ordered before the Epic announcement. We want to avoid this happening so that anyone who upgrades still gets the benefits they had before upgrading.

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#5

Understood. thank you for your reply. I pre-purchased the base game about a year ago.