How long dos it typically take to receive access to game?


Australian Customer

I’ve been charged from the store on my bank account, how long does it normally take to receive a email to gain access?


You can download the backer build directly from the confirmation page which you see after your purchase is completed. You can click on the transaction ID number in your email to get back there.


After my purchase it went back to the shop, and my bank account still got charged and haven’t received an email. Who should i contact about this?


Get in touch with Xsolla.


Thank you i just submitted a ticket as you sent this :slight_smile:


you’re welcome. Hopefully things can be put in order