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Just wanted to let you know, Iāve just received confirmation for my refund being processed.
I donāt like drama, I play on linux only and I donāt like another company (epic) to take over.
Personally I think it has to do with insufficient ressources and they had to, still I donāt like it, but thatās my personal opinion. Thatās it, Iām glad the refund seems to be working out as it should
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Iām kinda leaning towards this too. A kind of āget a lump sum from Epic now or donāt pay the bills next monthā situation, and if thatās the case Iām kinda sorry for them, but that brings in new questions then.
As far as I was aware, funding had been successful and they were even set to deliver the first DLC for free later as the next goal had been met. They also had received funds from Microsoft for an XBox release.
If theyāre in the black despite all this, and Epic launcher issues notwithstanding, should I trust them enough to deliver the complete game as advertised and ensure support for years to come? This is not a rhetorical question. Iām on the fence as it stands, but I donāt want my hopes and dreams to see a game I want released to cloud my judgement and hard facts about development, deadlines and such.
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To me it sounds more like they didnāt /donāt have any faith in the ability to sell the game post launch. Thereās is probably some truth there, in that pre-orders probably cover a large portion of folks whoād be buying this game in the launch window. That doesnāt mean they think their game is bad. More like whatever market data they have shows that single player tbs games sell mostly in preorder and the first 6-12 months or something.
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Thanks for the update. I have not gotten a confirmation of my refund request, so I just sent an email to Snapshot.
This game will fall into the Anthem category, most likely. Long development, substandard quality, angry customers, and forgotten within 90 days after release.
I doubt that, honestly. Even being annoyed, I think the game is probably rolling along just fine. Itās possible it will need/get extra polish just after launch. Iām fairly sure itās going to be the game we wanted.
Hi everyone! I need help! Trying to do refound preordered copy of the game, but Xollaās support wrote to me to contact on orders@snapshotgames.com, but no one here answered me. How can I get refund?
Your email was sent yesterday. It can take up to 28 days to process refunds. We donāt have a person dedicated to doing that.
Thank you for responding! 48 hours have passed since I sent to orders@snapshotgames.com.
Ok, 28 days to process refunds, but how I understand that my question is being considered about a refund?
9 Š°Š²Š³ŃŃŃŠ° 2019, 14:13:36, Š¾Ń āKevin Hill via Snapshot Games Forumsā snapshotgames@discoursemail.com:
When the person who handles the refunds checks that inbox, he will respond to you. There shouldnāt be any reason why it isnāt approved.