Cant download the game


#1

I’ve just bought platinum edition and tried to download game through email from xsolla number of transaction, but on the site is just receipt and message enjoy the game. What should I do?


#2

when you follow the link in the xsolla email, it does take you to the download page. The windows and mac symbols are what you need to click to start the download


#3

Thank you for reply. By link do you mean number transaction? Because thats only link in email, but then on the site there are no Windows / Mac icons


#4

You check it on the computer or on the phone?

btw. What is platinum edition?


#5

the page should look like this. The arrow points at the links


#6

my page look like this


#7

if you click the button, what happens?


#8

it redirects me to this page


#9

shakes fist

XSOLLA!


#10

I’d suggest sending an email to contact@snapshotgames.com with your Xsolla Transaction ID so they can help


#11

Thank you, definetely going to try this.