Black screen on startup

would love some dev update or acknowledgement. been tracking the game for over a year and now not doing anything with it until I see resolution. if not, will ask for refund over the week-end

1 Like

Please try to run you game as an administrator if you are geting that error

Could you post your output.log file? I’d be interested in seeing what errors point to the codec problem as it would assist in helping other users to correlate errors with symptoms

I’ve added your fix to my list which is helpful so thanks for the feedback

Same here,
black screen with mouse courser after the unity logo. I can skip the black screen with ESC. But than I’ll miss all the cut scenes. Oh and quitting the game will cause a forever loading screen. The only way to get rid of it is a restart.
I’m using Win 10 pro N. Already installed the Media Package and latest drivers for my Radeon R9 200 Series.
Developers, please help!

I don’t even get to see the Unity logo. Just mouse cursor and black screen. That’s all.

5 Likes

Reinstall, verify, admin mode, codec pack, driver, ESC etc nothing solved the problem. All I have is still black screen and cursor. I’m told that the log apparently indicates that an important scene is missing that’s needed to run the game but how can I fix something like that if reinstall and verify cannot? Any advice?

1 Like

Sure, was pretty obvious once I found the log file location on this thread, thanks btw.

https://pastebin.com/LJ1QA8uv

This is extremly frustrating :frowning:. I did my setup at home just to be able to play this game that I had been eyeing for last 6 months. Came home and BAM just empty black screen.

Please fix your null reference exception.

Here is the crash logs critical parts.
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/Uber’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/Uber’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/FinalPass’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/FinalPass’ - Pass ‘’ has no vertex shader
UnloadTime: 1.821100 ms
Loading scene BaseScene Single

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Unloading 4 Unused Serialized files (Serialized files now loaded: 0)
InvalidOperationException: Cannot bind field GameConsoleWindow._inputField in scene BootScene: Cannot find game object with this name in scene hieararchy.
at Base.Utils.Binder.BindField (UnityEngine.GameObject searchRoot, System.Object target, Base.Utils.BindAttribute attr, System.Reflection.FieldInfo field) [0x00164] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.Binder.BindFields (System.Object target, UnityEngine.GameObject searchRoot) [0x00120] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.GameConsole.GameConsoleWindow.Awake () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
UnityEngine.Object:Internal_CloneSingle(Object)
UnityEngine.Object:Instantiate(GameObject)
Base.Utils.GameConsole.GameConsoleWindow:Create()
Base.Core.Game:Initialize()
PhoenixPoint.Common.Game.PhoenixGame:Initialize()
Base.Defs.DefineableBehavior:CallInitialize()
Base.Defs.DefineableBehavior:Awake()

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

InvalidOperationException: Cannot bind field ReportIssueWindow._infoText in scene BootScene: Cannot find game object with this name in scene hieararchy.
at Base.Utils.Binder.BindField (UnityEngine.GameObject searchRoot, System.Object target, Base.Utils.BindAttribute attr, System.Reflection.FieldInfo field) [0x00164] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.Binder.BindFields (System.Object target, UnityEngine.GameObject searchRoot) [0x00120] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.ReportIssueGui.ReportIssueWindow.Awake () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
UnityEngine.Object:Internal_CloneSingle(Object)
UnityEngine.Object:Instantiate(GameObject)
Base.Utils.ReportIssueGui.ReportIssueWindow:Create()
Base.Core.Game:Initialize()
PhoenixPoint.Common.Game.PhoenixGame:Initialize()
Base.Defs.DefineableBehavior:CallInitialize()
Base.Defs.DefineableBehavior:Awake()

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

NullReferenceException: Object reference not set to an instance of an object
at Base.Utils.ReportIssueGui.ReportIssueWindow.Create () [0x00037] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.Game.Initialize () [0x0018f] in <3d645eeedcf842338c01771499c7d3b7>:0
at PhoenixPoint.Common.Game.PhoenixGame.Initialize () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Defs.DefineableBehavior.CallInitialize () [0x00009] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Defs.DefineableBehavior.Awake () [0x00015] in <3d645eeedcf842338c01771499c7d3b7>:0

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

[INFO] 0 (0,000): Initial quality settings set to Ultra

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Games Store commands parsed:
D:\Epic Games\Games\PhoenixPoint\PhoenixPointWin64.exe -

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Games Store platform initialized with user -

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): WwiseUnity: Sound engine initialized successfully.

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): ====== GAME STARTED - 4.12.2019 19:49:40 ======

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

NullReferenceException: Object reference not set to an instance of an object
at Base.Achievements.AchievementTracker.Init (Base.Platforms.PlatformComponent platformComponent, Base.Core.OptionsComponent storage) [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
at PhoenixPoint.Common.Game.PhoenixGame.StartGame (Base.Levels.LevelSceneBinding levelSceneBinding) [0x00037] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.Game.StartGameAtExactlyTheRightMoment () [0x00008] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.GameStarter95.Awake () [0x00006] in <3d645eeedcf842338c01771499c7d3b7>:0

Does the 1903 version work for you? If you’re not running a N version, it shouldn’t be needed.

The EOSSDK missing sounds like an Epic games problem (https://forums.unrealengine.com/community/work-in-progress/1599155-epic-online-services), try reinstalling it and then reinstalling Phoenix Point?

I have the same issue. Tried run with administrator, updated gpu drivers. Nothing works.

2 Likes

Can you post your output.log file

Initialize engine version: 2018.4.5f1 (7b38f8ac282e)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 2080 SUPER (ID=0x1e81)
Vendor:
VRAM: 8010 MB
Driver: 26.21.14.4141
Begin MonoManager ReloadAssembly

  • Completed reload, in 0.064 seconds
    Shader ‘XRay Shaders/BuildingTransparencyShader’: fallback shader ‘Unlit’ not found
    Initializing input.

Input initialized.

Initialized touch support.

WARNING: Shader Unsupported: ‘Hidden/PostProcessing/Uber’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/Uber’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/FinalPass’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/FinalPass’ - Pass ‘’ has no vertex shader
UnloadTime: 1.662100 ms
Loading scene BaseScene Single

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Unloading 4 Unused Serialized files (Serialized files now loaded: 0)
InvalidOperationException: Cannot bind field GameConsoleWindow._inputField in scene BootScene: Cannot find game object with this name in scene hieararchy.
at Base.Utils.Binder.BindField (UnityEngine.GameObject searchRoot, System.Object target, Base.Utils.BindAttribute attr, System.Reflection.FieldInfo field) [0x00164] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.Binder.BindFields (System.Object target, UnityEngine.GameObject searchRoot) [0x00120] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.GameConsole.GameConsoleWindow.Awake () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
UnityEngine.Object:Internal_CloneSingle(Object)
UnityEngine.Object:Instantiate(GameObject)
Base.Utils.GameConsole.GameConsoleWindow:Create()
Base.Core.Game:Initialize()
PhoenixPoint.Common.Game.PhoenixGame:Initialize()
Base.Defs.DefineableBehavior:CallInitialize()
Base.Defs.DefineableBehavior:Awake()

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

InvalidOperationException: Cannot bind field ReportIssueWindow._infoText in scene BootScene: Cannot find game object with this name in scene hieararchy.
at Base.Utils.Binder.BindField (UnityEngine.GameObject searchRoot, System.Object target, Base.Utils.BindAttribute attr, System.Reflection.FieldInfo field) [0x00164] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.Binder.BindFields (System.Object target, UnityEngine.GameObject searchRoot) [0x00120] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.ReportIssueGui.ReportIssueWindow.Awake () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
UnityEngine.Object:Internal_CloneSingle(Object)
UnityEngine.Object:Instantiate(GameObject)
Base.Utils.ReportIssueGui.ReportIssueWindow:Create()
Base.Core.Game:Initialize()
PhoenixPoint.Common.Game.PhoenixGame:Initialize()
Base.Defs.DefineableBehavior:CallInitialize()
Base.Defs.DefineableBehavior:Awake()

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

NullReferenceException: Object reference not set to an instance of an object
at Base.Utils.ReportIssueGui.ReportIssueWindow.Create () [0x00037] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.Game.Initialize () [0x0018f] in <3d645eeedcf842338c01771499c7d3b7>:0
at PhoenixPoint.Common.Game.PhoenixGame.Initialize () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Defs.DefineableBehavior.CallInitialize () [0x00009] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Defs.DefineableBehavior.Awake () [0x00015] in <3d645eeedcf842338c01771499c7d3b7>:0

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

[INFO] 0 (0,000): Initial quality settings set to Ultra

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Games Store commands parsed:
D:/Games/PhoenixPoint/PhoenixPointWin64.exe -
AUTH_LOGIN - unused
AUTH_PASSWORD - 8d0f911ebd3d4076ba075e9ecc3bf8a1
AUTH_TYPE - exchangecode
epicapp - Iris
epicenv - Prod
EpicPortal -
epicusername - Oyungezer
Online" -
epicuserid - 119e62e88b714d12b0b969a7866282c9
epiclocale - en-US

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Login with token: 8d0f911ebd3d4076ba075e9ecc3bf8a1

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Games Store platform initialized with user 119e62e88b714d12b0b969a7866282c9 - Oyungezer

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): WwiseUnity: Sound engine initialized successfully.

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): ====== GAME STARTED - 4.12.2019 21:20:07 ======

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

NullReferenceException: Object reference not set to an instance of an object
at Base.Achievements.AchievementTracker.Init (Base.Platforms.PlatformComponent platformComponent, Base.Core.OptionsComponent storage) [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
at PhoenixPoint.Common.Game.PhoenixGame.StartGame (Base.Levels.LevelSceneBinding levelSceneBinding) [0x00037] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.Game.StartGameAtExactlyTheRightMoment () [0x00008] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.GameStarter95.Awake () [0x00006] in <3d645eeedcf842338c01771499c7d3b7>:0

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

UnloadTime: 1.764800 ms

Unloading 521 unused Assets to reduce memory usage. Loaded Objects now: 339528.
Total: 238.524300 ms (FindLiveObjects: 11.643600 ms CreateObjectMapping: 33.083800 ms MarkObjects: 193.186900 ms DeleteObjects: 0.609600 ms)

Unloading 2 Unused Serialized files (Serialized files now loaded: 0)

Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 339528.
Total: 237.756700 ms (FindLiveObjects: 11.473800 ms CreateObjectMapping: 32.819900 ms MarkObjects: 193.047500 ms DeleteObjects: 0.415100 ms)

Unloading 0 Unused Serialized files (Serialized files now loaded: 0)

Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 339528.
Total: 239.292300 ms (FindLiveObjects: 11.660000 ms CreateObjectMapping: 32.845700 ms MarkObjects: 194.357700 ms DeleteObjects: 0.428400 ms)

Setting up 6 worker threads for Enlighten.
Thread -> id: 2a94 -> priority: 1
Thread -> id: 2c48 -> priority: 1
Thread -> id: 1de8 -> priority: 1
Thread -> id: 246c -> priority: 1
Thread -> id: 1190 -> priority: 1
Thread -> id: 2b74 -> priority: 1

Same problem here, tried every solution people already tried above. I backed this game years and years ago. I didn’t refund even after they go shadey with Epic exclusive cuz in the beginning they told it’s gonna release on Steam.

Here we are…. Such a waste of money and no help from devs.

1 Like

Initialize engine version: 2018.4.5f1 (7b38f8ac282e)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 2080 SUPER (ID=0x1e81)
Vendor:
VRAM: 8010 MB
Driver: 26.21.14.4141
Begin MonoManager ReloadAssembly

  • Completed reload, in 0.064 seconds
    Shader ‘XRay Shaders/BuildingTransparencyShader’: fallback shader ‘Unlit’ not found
    Initializing input.

Input initialized.

Initialized touch support.

WARNING: Shader Unsupported: ‘Hidden/PostProcessing/Uber’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/Uber’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/FinalPass’ - Pass ‘’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/PostProcessing/FinalPass’ - Pass ‘’ has no vertex shader
UnloadTime: 1.662100 ms
Loading scene BaseScene Single

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Unloading 4 Unused Serialized files (Serialized files now loaded: 0)
InvalidOperationException: Cannot bind field GameConsoleWindow._inputField in scene BootScene: Cannot find game object with this name in scene hieararchy.
at Base.Utils.Binder.BindField (UnityEngine.GameObject searchRoot, System.Object target, Base.Utils.BindAttribute attr, System.Reflection.FieldInfo field) [0x00164] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.Binder.BindFields (System.Object target, UnityEngine.GameObject searchRoot) [0x00120] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.GameConsole.GameConsoleWindow.Awake () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
UnityEngine.Object:Internal_CloneSingle(Object)
UnityEngine.Object:Instantiate(GameObject)
Base.Utils.GameConsole.GameConsoleWindow:Create()
Base.Core.Game:Initialize()
PhoenixPoint.Common.Game.PhoenixGame:Initialize()
Base.Defs.DefineableBehavior:CallInitialize()
Base.Defs.DefineableBehavior:Awake()

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

InvalidOperationException: Cannot bind field ReportIssueWindow._infoText in scene BootScene: Cannot find game object with this name in scene hieararchy.
at Base.Utils.Binder.BindField (UnityEngine.GameObject searchRoot, System.Object target, Base.Utils.BindAttribute attr, System.Reflection.FieldInfo field) [0x00164] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.Binder.BindFields (System.Object target, UnityEngine.GameObject searchRoot) [0x00120] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Utils.ReportIssueGui.ReportIssueWindow.Awake () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
UnityEngine.Object:Internal_CloneSingle(Object)
UnityEngine.Object:Instantiate(GameObject)
Base.Utils.ReportIssueGui.ReportIssueWindow:Create()
Base.Core.Game:Initialize()
PhoenixPoint.Common.Game.PhoenixGame:Initialize()
Base.Defs.DefineableBehavior:CallInitialize()
Base.Defs.DefineableBehavior:Awake()

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

NullReferenceException: Object reference not set to an instance of an object
at Base.Utils.ReportIssueGui.ReportIssueWindow.Create () [0x00037] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.Game.Initialize () [0x0018f] in <3d645eeedcf842338c01771499c7d3b7>:0
at PhoenixPoint.Common.Game.PhoenixGame.Initialize () [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Defs.DefineableBehavior.CallInitialize () [0x00009] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Defs.DefineableBehavior.Awake () [0x00015] in <3d645eeedcf842338c01771499c7d3b7>:0

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

[INFO] 0 (0,000): Initial quality settings set to Ultra

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Games Store commands parsed:
D:/Games/PhoenixPoint/PhoenixPointWin64.exe -
AUTH_LOGIN - unused
AUTH_PASSWORD - 8d0f911ebd3d4076ba075e9ecc3bf8a1
AUTH_TYPE - exchangecode
epicapp - Iris
epicenv - Prod
EpicPortal -
epicusername - Oyungezer
Online" -
epicuserid - 119e62e88b714d12b0b969a7866282c9
epiclocale - en-US

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Login with token: 8d0f911ebd3d4076ba075e9ecc3bf8a1

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): Epic Games Store platform initialized with user 119e62e88b714d12b0b969a7866282c9 - Oyungezer

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): WwiseUnity: Sound engine initialized successfully.

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

[INFO] 0 (0,000): ====== GAME STARTED - 4.12.2019 21:20:07 ======

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

NullReferenceException: Object reference not set to an instance of an object
at Base.Achievements.AchievementTracker.Init (Base.Platforms.PlatformComponent platformComponent, Base.Core.OptionsComponent storage) [0x00000] in <3d645eeedcf842338c01771499c7d3b7>:0
at PhoenixPoint.Common.Game.PhoenixGame.StartGame (Base.Levels.LevelSceneBinding levelSceneBinding) [0x00037] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.Game.StartGameAtExactlyTheRightMoment () [0x00008] in <3d645eeedcf842338c01771499c7d3b7>:0
at Base.Core.GameStarter95.Awake () [0x00006] in <3d645eeedcf842338c01771499c7d3b7>:0

(Filename: <3d645eeedcf842338c01771499c7d3b7> Line: 0)

UnloadTime: 1.764800 ms

Unloading 521 unused Assets to reduce memory usage. Loaded Objects now: 339528.
Total: 238.524300 ms (FindLiveObjects: 11.643600 ms CreateObjectMapping: 33.083800 ms MarkObjects: 193.186900 ms DeleteObjects: 0.609600 ms)

Unloading 2 Unused Serialized files (Serialized files now loaded: 0)

Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 339528.
Total: 237.756700 ms (FindLiveObjects: 11.473800 ms CreateObjectMapping: 32.819900 ms MarkObjects: 193.047500 ms DeleteObjects: 0.415100 ms)

Unloading 0 Unused Serialized files (Serialized files now loaded: 0)

Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 339528.
Total: 239.292300 ms (FindLiveObjects: 11.660000 ms CreateObjectMapping: 32.845700 ms MarkObjects: 194.357700 ms DeleteObjects: 0.428400 ms)

Setting up 6 worker threads for Enlighten.
Thread -> id: 2a94 -> priority: 1
Thread -> id: 2c48 -> priority: 1
Thread -> id: 1de8 -> priority: 1
Thread -> id: 246c -> priority: 1
Thread -> id: 1190 -> priority: 1
Thread -> id: 2b74 -> priority: 1

I dont even see the logo or cinematic. Just black screen. Tried 20 times. Epic says I played the game 72 minutes.

That did not work too

This is serious ? 24 hours not even a " we are trying to resolve the problem " from the devs ? this is sad , another crap company that cares nothing for the costumers

1 Like

You are quick at judging, aren’t you?

1 Like

There is more then 24 hours , no dev responce , not even a " we are trying to take care of the issues " , i send email for snapshot and epic, you know what they told me ??? nothing , no anwser , at least " we are trying to solve it " nope nothing

1 Like

Maybe because they are trying to solve it. :slight_smile: From my understanding there is only 1 person in Snapshot Games responsible for contact and communication. Now imagine that 1 person is trying to answer all emails, all tweets, all facebook comments, all discord questions, probably some reddit threads, and all threads here. It is impossible. All other people who answer are not involved in SG work and can’t answer all questions. Or even if some of them are involved they are not obliged to answer.

@UnstableVoltage or @gamingmechanoid can you take a look at this topic and share some insight?