Phoenix Point Crashing randomly at missions Ram Crash 0x0000000, writen couldn't load

Hello my dear Phoenix Point Combatants,

i have a big problem while Streaming Phoenix Point. Every time i stream Phoenix Point at some point (and several times a streaming night) i get crashes and can’t start a mission. It appears randomly and can happen with every mission. I am streaming with OBS.

The following problem is occuring: Die Anweisung 0x00007FF0C77DEC0 verwies auf Arbeitsspeicher bei 0x0000029EEBBEB000. Than there is that procedure writen couddnt load.

After this problem i have to reboot my system, because other programs are getting issuses as well.

I have never seen this problem before and it’s only if i stream phoenix point. The only way to pass this problem is than to reboot, start the mission and than restarting the stream again. But after a while, some missions after it, it will come back and crash again.

Something is causing problems in reading the ram with PP and OBS.

I don’t know how to change this problem. I would be a pity to not being able to stream that awesome game. Especially where my viewers are my soldiers i command through the missions and story is getting very interesting. Also i only have this problem with Phoenix Point.

Anyone perhaps can help or has any idea?

My PC Specs are (if its helping):

  • win 10 pro
  • AMD Ryzen 7 3700X 8-Core 3,6ghz
  • 16 gig Ram
  • NVIDIA GeForce RTX 2060 SUPER
  • 16GB Corsair Vengeance LPX LP DDR4-3200 DIMM CL16 Dual Kit
  • ROG Strix B450-F Gaming Mainboard

Many thanks in advance,


it hangs only when you stream, or without streaming it also happens?

Hello Yokes,

i don’t really know. I think it hangs only when i stream. But i havent played it much off stream, almost never. But i tested it today on stream twice with OBS it crashed and crashed all my programs. Than i testet it with Xsplit, and crased also, also with all my programs. I had to reboot three times. So its not an OBS only issue.

It always happens if a mission get startet and happens during the loading screen. Also i havent had any problems a few patches ago. Can’t say exactly when it was fine.

Thx for the quick answer! :slight_smile:


One wonders if this it tied to the Unity Engine update and Snapshot’s update. You might try sending an F12 bug report just prior to launching a mission explaining what happens. Hopefully, the output log can give them a clue.

Thanks for detailed description. We can look into it if you send us these 2 files to

  1. Your output_log.txt file. It is located here: C:\Users[USERNAME]\AppData\LocalLow\Snapshot Games Inc\Phoenix Point

  2. Crashdump logs - they should be generated after crash. They are located here: C:\Users[USERNAME]\AppData\LocalLow\Snapshot Games Inc\Phoenix Point\Crashes
    (or here C:/Users/[USERNAME]/AppData/Local/Temp/Snapshot Games Inc/Phoenix Point/Crashes)

1 Like

Hey Valygar,

thanks a lot for the answer. I have send an e-mail right now. The only problem is that i don’t have the Crashdump logs. The folder doesnt exist. I was also searching all my hard disks but its not even in the pp folders. The only thing what i found are several dmp files with phoenix point in their name and what could be it. They are very large but i will try to send them!

Thanks :slight_smile:

I tried the path myself.
You have to change the visibility! The “AppData” folder is invisible.

I did :wink: They are visible! It’s just not in the faulder! But its in a win10 faulder.