I bought a game. I can not get the key to the new version.

Phoenix Point Game Feedback
1

Good day. I apologize in advance for my English.

I have a problem. I bought the game on August 26 at 13:49 Moscow time.
But December 3 did not receive the key to the update.
I still have a beta version. Although I bought the maximum version of the game.

I wrote about my problem to contact@snapshotgames.com. I did this 3 times, in December and January. I have never received an answer.

P.S. Checked the spam folder, there are also no letters.

What should I do? Thank you in advance for your reply.

2

Sorry for the delay in responding. Did you also check your trash/promotions folders? GMail tends to stick the email in promotions. If you still cannot find it, try sending an email to snapshot from a different email address.

1 Like
3

Thank you for your reply. I want to clarify a few details.
I wrote to tech support from prolog-off@yandex.ru
I indicated the same mail when I received the registration key.
I checked the Spam folders, I didn’t find anything there.
At the same time I am subscribed to the news from ‘Phoenix Point’. And get them regularly.
P.S. I will write again. No problem.
There is a recommendation, from which mail is it better to do?

4

As far as I know the emails go through using gmail, so I’d try that. The replies just tend to end up in gmail’s promotions folder

1 Like
5

I am very grateful to you for your help! Your message helped me - send a letter from another mailbox. Technical support quickly answered and restored my code. Now I, like many here present, will begin to play and enjoy the game! :+1: :ok_hand: :v: :muscle: :grin:
P.S. I just want to add one thing from myself: if you have many fans from Russia, then many of them use mail from Yandex (mail.yandex.ru). It may be worthwhile to understand why the letters do not reach.

6

Your emails didn’t reach you because you had mistyped your email address. It has nothing to do with Yandex. All fixed now.

7

Enjoy if you can! :slight_smile: