I played in XCloud and liked the game, then i decided to download it to play in a better resolution. To my surprise, when the cutscene ends the game stay in “processing…” window, the command “press e to continue” don’t appears. I contacted the Xbox support but the problem still here, so they sad to contacted the game’s support, so here I am.
It’s literally been working for me up until now. I get the same exact thing when starting Phoenix Point now. The only thing that was done different for me was that I tried to see if I could open the game via xbox cloud on my system. It opened and it worked fine but now I can’t play it at all on my PC. Does anyone have any suggestions?
I have the same problem. I started playing recently on Xbox. Loaded up PC gamepass version this morning and it won’t load to main menu. Stuck at “processing …”
Not sure if this is helpful, but in the unity log, there is an error near the end of the file after launching the game:
[INFO] 2708 (19.986): Accessing Options.jopt in mode Read: completed successfully!
UnityTools.LogFormatter:LogFormat(LogType, Object, String, Object[])
UnityEngine.Logger:Log(LogType, Object)
UnityEngine.Debug:Log(Object)
Base.Platforms.<WithRecord>d__18:MoveNext()
Base.Core.Updateable:Call()
Base.Core.TimingScheduler:CallUpdateable(TimeUnit, Updateable)
Base.Core.TimingScheduler:Update(UpdatePhase)
Base.Core.<UpdateScheduler>d__5:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 39)
[INFO] 2708 (19.986): Quality Settings: UsedPresetIndex - 10
UnityTools.LogFormatter:LogFormat(LogType, Object, String, Object[])
UnityEngine.Logger:Log(LogType, Object)
UnityEngine.Debug:Log(Object)
PhoenixPoint.Common.Core.OptionsManager:InitialPresetSetup()
PhoenixPoint.Common.Core.OptionsManager:InitLoadedOptions()
UnityEngine.SkinChangedDelegate:Invoke()
Base.Core.<LoadOptions>d__41:MoveNext()
Base.Core.Updateable:Call()
Base.Core.TimingScheduler:CallUpdateable(TimeUnit, Updateable)
Base.Core.TimingScheduler:Update(UpdatePhase)
Base.Core.<UpdateScheduler>d__5:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 39)
ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeException (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
at System.ThrowHelper.ThrowArgumentOutOfRangeException () [0x00000] in <00000000000000000000000000000000>:0
at PhoenixPoint.Common.Core.OptionsManager.InitialPresetSetup () [0x00000] in <00000000000000000000000000000000>:0
at PhoenixPoint.Common.Core.OptionsManager.InitLoadedOptions () [0x00000] in <00000000000000000000000000000000>:0
at UnityEngine.GUISkin+SkinChangedDelegate.Invoke () [0x00000] in <00000000000000000000000000000000>:0
at Base.Core.OptionsComponent+<LoadOptions>d__41.MoveNext () [0x00000] in <00000000000000000000000000000000>:0
at Base.Core.TimingScheduler+Updateable.Call () [0x00000] in <00000000000000000000000000000000>:0
at Base.Core.TimingScheduler.CallUpdateable (Base.Core.TimeUnit updateableNow, Base.Core.TimingScheduler+Updateable updateable) [0x00000] in <00000000000000000000000000000000>:0
at Base.Core.TimingScheduler.Update (Base.Core.TimingScheduler+UpdatePhase phase) [0x00000] in <00000000000000000000000000000000>:0
at Base.Core.TimeComponent+<UpdateScheduler>d__5.MoveNext () [0x00000] in <00000000000000000000000000000000>:0
at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00000] in <00000000000000000000000000000000>:0
UnityTools.LogFormatter:LogException(Exception, Object)
UnityEngine.Logger:LogException(Exception, Object)
UnityEngine.Debug:LogException(Exception)
Base.Core.<>c:<Awake>b__4_0(IUpdateable, Exception)
System.Action`2:Invoke(T1, T2)
Base.Core.TimingScheduler:CallUpdateable(TimeUnit, Updateable)
Base.Core.TimingScheduler:Update(UpdatePhase)
Base.Core.<UpdateScheduler>d__5:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
(Filename: currently not available on il2cpp Line: -1)
[ERROR] 2708 (19.986): CHECK/REPORT PREVIOUS ERROR!!! Broken coroutine call chain:
Crt: Base.Core.OptionsComponent+<LoadOptions>d__41 ONU: ThisFrame SNU: ThisFrame
Crt: Base.Core.Timing+<WaitFor>d__93 ONU: Monitor SNU: Time 00:00:00
Crt: PhoenixPoint.Common.Game.PhoenixGame+<UserChangedCallback>d__61 ONU: Monitor SNU: Time 00:00:00
Crt: Base.Platforms.Platform+<SetCurrentUserJoystickCrt>d__52 ONU: Monitor SNU: ThisFrame
UnityTools.LogFormatter:LogFormat(LogType, Object, String, Object[])
UnityEngine.Logger:Log(LogType, Object)
UnityEngine.Debug:LogError(Object)
Base.Core.<>c:<Awake>b__4_0(IUpdateable, Exception)
System.Action`2:Invoke(T1, T2)
Base.Core.TimingScheduler:CallUpdateable(TimeUnit, Updateable)
Base.Core.TimingScheduler:Update(UpdatePhase)
Base.Core.<UpdateScheduler>d__5:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 39)
I was having this issue for a week. Searched online everywhere for a solution. I tried a bunch of different things: Uninstall and then reinstall, uninstall and then reinstall game and hit the “Stop Syncing”, restarting computer, using Xbox console to delete, using Xbox to install game on console to start new game. Nothing worked except on the console.
Then I decided to try something… Uninstall the Xbox/Xbox Game Pass on the computer. Redownload it. Download Phoenix Point. Start game.
Now comes the time sensitive part…
When the game loads and the makers of the game pop up and you hit ESC to skip that, it goes to a loading screen then cuts to the “Opening Cinematics” of where it starts saying “Record highs in the Arctic…”
Hit ESC to skip that. A screen will pop up talking about syncing data. Hit Cancel/Stop and then STOP SYNCING. You will only have about a second or two before it goes away.
After that, it took me to the Main Menu. I have been able to play ever since. I hope that helps you as I have no idea exactly what I/it did to make it work.
Hmm… hopefully that information helps lead to a proper fix.
With this workaround though, won’t you be missing any progress made on xbox since you cancelled the sync from cloud?
Actually, my saved game was still there from the Xbox console. I thought I would have to start completely over but I was still able to access my game.
I am having this issue. The fix listed above did not fix the problem. Any new info? DL is from gamepass ultimate for PC. I cannot find a fix please help!
I am in the EXACT same boat as STUMPS4331. Trying to play from gamepass ultimate for PC, and can’t get to the main menu as it gets hung up “processing”. I played on the new xbox first with no problem. Now, installing on PC and trying to play, can’t get to the main menu. First report above is from DECEMBER and I’ve yet to see ANY official response from snapshot…very disappointing.
Trying to play this on my PC with game pass but all I get is a “PROCESSING” loading screen. I’ve uninstalled, reinstalled, cancelled the cloud sync etc, ran as administrator, I tried resetting the M$ store, xbox app, and xbox networking, disabled virus protection, but nothing is working… all I get is a constant “processing”…waited for an hour lol…still “processing”…can you guys please fix this??? I’m not the only one it seems having this issue.
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I’m having the exact same problem. There are several threads about this EXACT BUG, with ZERO response from an actual snapshot person. Having the game fail to even start is TOTAL FAILURE on every front. Please fix this ASAP, or I don’t know, at least RESPOND like you care. I played this fine on Xbox with gamepass ultimate, liked it, so bought the season pass giving you jerks money. I then installed on PC which is my preferred platform, and can’t even get the game to load! I keep seeing the bug may have something to do with SYNCING saves between xbox and pc…but I can’t find a way to turn it off! Any help at all???
I am unable to get past this point. I have tried a number of fixes to no avail. Any help is appreciated.
Press ESC?
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Sorry wrote the initial request in fury of emotions and anger and did not give any additional tips.
I can get through the initial cutscene and then the game asks me to sync with xbox (i am using the game through Gampass for PC). Next screen is a processing screen that is moving but the game is stuck at this point.
My issue seems to be similar to this user’s experience. the fix listed in the text does not resolve my issue.
I have tried doing these steps per microsoft’s instruction:
Open PC Settings.
Go to Apps → Apps & features.
On the right side, look for Microsoft Store and click it.
The advanced options link will appear. Click it.
On the next page, click on the Reset button to reset Microsoft Store to default settings. This will repair the Microsoft Store app.
Reset xbox app as well
>>>>>>>>>>>>
Next
Go to settings> Gaming> Xbox Networking> Select: Fix it.
>>>>>>>>>>>>
NExt
Open Start. . …
Open Settings. . …
Click. Update & Security. …
Click Windows Security. This tab is in the upper-left side of the window.
Click Virus & threat protection. …
Click Virus & threat protection settings. …
Disable Windows Defender’s real-time scanning.
>>>>>>
NExt , plesae check time and date on PC as this affects update, then check update
settings> Update & Security.> windows update> Check for update
>>>>>>>>>>>>
Once done, restart PC, then check if the issue still persists
Any help would be appreciated
The work-around didn’t work for me either. Hope they can figure this out soon. They seem a little more responsive on twitter than here… Can try contacting them there to get more attention on this problem.
Thank you for reports and the log. We are on it and will fix it for the next patch.
Apologies for the inconvenience.
WORKAROUND:
Finally got it to work, but may break sharing saved games between platforms. Here’s what I did.
- Uninstall phoenix point on the PC using Xbox App.
- Reinstall Phoenix point on the PC using Xbox App.
- Start up Phoenix point from within the Xbox App.
- skip past the cut scene, and have your mouse finger ready to click.
- Shortly after skipping the cut scene, for me it hung for a few seconds on the “processing” screen, and then a box popped up saying something about synching saved games. CLICK CANCEL on that immediately before it can finish. It will ask you to confirm you want to cancel, and tell it yes.
- It will hang on processing for a few more seconds, and then FINALLY, the agree to terms box pops up, you agree to that, and then you can finally get to the main menu. Now not sure if this breaks the ability to share saved games among your PC and other platforms, which is a key feature and would be nice to have, but at least the game works on PC until they bother to get it fixed.
- If you miss clicking the CANCEL box, or it finishes before you can cancel, you might be SOL. I remember the first time I let it finish, but I think it also asked me to confirm I wanted to keep using synching and I told it yes and that’s when all the problems started. So if you missed your chance to cancel it, you may have to uninstall/reinstall again, because I couldn’t figure out any other way to turn that option off, and since Microsoft is so awesome with locking you out of your own computers folder where it stores all the Xbox games, you can’t edit any of the options files.
Good luck, hope this helps somebody!
1 Like
This word around worked! Thanks a lot!