As long as you prove product is defective, I am right. And it’s not only coal and gas.
Repair or replacement
The retailer has one opportunity to repair or replace any goods or digital content that are of unsatisfactory quality, unfit for purpose or not as described, before you can claim a refund.
You can choose whether you want the goods to be repaired or replaced, but the retailer can refuse if they can show that your choice is disproportionately expensive compared with the alternative.
You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:
The cost of the repair or replacement is disproportionate to the value of the digital content
Repair or replacement is impossible
Repair or replacement would be significantly inconvenient
Repair would take unreasonably long
Repair has been unsuccessful.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.
Most of the time when someone is upset what that person wants is validation. But if you want to be able to change someones mind, that requires logic. Granted it requires empathy as well. But that my species is far less skilled with. Anyhow, we sometimes just plant a seed, and sometimes at an unexpected later time some people actually reflects on private. And if that does not work, well, there are other planets.
Nonesense, no hivemind, drones shall be supressed, drones have no mind, there is only the will of the queen!.
Yes, but when the product is an untangible software. Those laws do not apply. Software is not considered goods but more like a service. So no replace and repair.
Even countries with special protection such as the UK, where they have the Consumer Right Acts, the software laws are fairly mild.
Also it is not that you are wrong, it is how the law is applied in practise. There have been some cases of a game so polemic the company agreed upon refunds for every customer beyond what the law said. But those cases usually required tens of thousands of angry customers.
But the 2-year guarantee does not apply to software. It appies to “потребителски стоки” and “потребителски стоки означава всяка движима материална вещ”. I am sure that “електронните игри не са движими материални блага” (this one is my Google Translate attempt to communicate with you).
I would say your only chance is that you had a national law covering speciffic software customer rights. Steam operating in your country would be bound by those laws.
But the EU laws and regulations do not cover you. And the steam and epic policies certainly do not cover you either.
Also, if the law exists but the customer has the burden of proof to show the product or service is either: Not fit for purpose, not as described, or not of satisfactory quality. I think you have also no much of a hope.
No you bought the product in Serbia, from an steam shop operating in serbia. The serbian laws apply to you. The laws of the country of the manufacturer would not. The EU laws also do not protect you.
The important part here is that you bought the product not in the UE, from a shop not in the UE, from a company not residing in the UE. Even if it was manufactured in the UE. These customer laws protect customers and affect mainly sellers. Not manufacturers. Also EU general consumer protection laws do not apply to software products anyway.
If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund .
Software is not considered a good by EU laws.
The seller is steam, not SG.
You did not buy the software in the EU. But in a steam shop likely operating from Serbia. If Steam does not operate in Serbia, you would be protected only by the laws of the country the shop was operating from…
You need to ask refund from steam, if steam refuses you should go to a Customer Protection Agency if your country has one.
You could try to contact SG, as manufacturers, if they have customer services. But I don’t think you can do anything else about it. Unless you can convince them to act in god faith, or unless they offer you an extended manufacturer guarantee (which they won’t).
You also can ask for help from the European Consumer Centers Network, even if they will not assist you, they will explain you how to proceed. You can also look for the protection of international customer protection networks such as:
It is sin, if its causes problems to all players - why not reverting to older but anim functional?. Tell it to judge - you HAVE to use latest sw, even it causes bugs. You could revert a bit back.
Plus if you look to the thread Cutscenes haven't worked as of Oryx V1.10.1 I openly asked is it “Unity” - now I see devs knew it is and dont give a f … about players
People, can you please agree to disagree and then SHUT UP!
I used to come onto this forum to discuss aspects of the game - what’s working, what’s not working, what combos people thought were too OP/too weak, and once I’d got a good idea of the general feeling I’d construct an argument to try and persuade the devs to make whatever changes were needed.
It used to be fun. People would passionately disagree, but we all understood that this was a game and we could all have strongly differing opinions without falling out with one another.
I don’t bother any more, bc all these threads are full of is people calling each other names and then arguing with one another over pedantic little points.
And if they’re not, it takes about 2.5 posts before someone seems to think that just because you disagree with them about the way A GAME works, that gives them the right to attack you personally for having a different opinion to them.
It’s pathetic and I’ve had enough.
Either talk about the game like civil human beings or go somewhere else (I wanted to put that in much stronger language, but realised I’d be degenerating to your level if I did.)
And before any of you bother to post a 3-page essay on why my opinion is elitist/racist/gamesist/ not worth the pixels it is written in, save your pixellated breath cos I’ve muted this topic and moved on to somewhere that actually does talk about the game in a civilised fashion rather than using it to attack people for no good reason other than that they think differently to you .
Fully agreed and approved. Please delete all personal attacks and warn users to self-restrain including me, if I behave so. (this also complies with my request for moderation). Thanks.
Why did you add this? This is higher ground dilemma. You don’t want to “lower” your level but you need to tell that other are at low level already. You try to stop yourself but still the urge is so strong. So in the end, you add that.
So you are telling people that their level is low and you are higher at least you want to be seen that you are higher.
This is a personal attack. And you did it. And you came to same level, as you can’t stop to tell this anyway.
Talk civil way as you described without (…) and let people judge your level then. You are just mad as people here with your shut up reply, you are not different.
Lack of communication between SG and community esp. ‘canny roadmap’ task work in progress.
Lack of transparency between SG and community esp. ‘canny roadmap’ task work in progress.
SG add more barriers between the community. In this case CC obviously is not from community to community, it is just another tool of SG to soften whatever the ideas are. I couldn’t tell how the SG pipeline is between CC and the community, but I can see a glimpse of how this ‘pipeline’ works towards the community.
which lead to another lack of communication and transparency between CC and community.
Lack of resources to fix and solve PP base game.
which may lead to a lack of improvement-development to show.
PP not delivered as the backers-customer expected.
All of this is based on my own observation around SG forums and my own assumption for the references. I’m just a simple guy so SG prove and show me that you’re STILL worth fighting for!
I would add unreasonable censorship of criticism, as in my case
*which constitutes dissatisfied customer discrimination and giving false support solutions. A small fix might be a win, but too little, too late.
I think you should rethink the whole refund initiative…