BB4, win8.1, Stuck at loading screen

Steps to repro:

Start exe from Epic launcher
Switch quality to potato on settings window and start
Gets stuck on loading screen with ~3-4% cpu usage

Does anybody have a suggestion?

Thanks in advace.

DxDiag Summary Below:

System Information

Time of this report: 3/30/2019, 08:20:19
Machine name: ASUS
Operating System: Windows 8.1 Single Language 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.190305-1818)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: N550JK
BIOS: N550JK.208
Processor: Intel® Core™ i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16268MB RAM
Page File: 8337MB used, 15342MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

Display Devices

      Card name: Intel(R) HD Graphics 4600
   Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics Family
       DAC type: Internal
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_11CD1043&REV_06
 Display Memory: 1792 MB

Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LG IPS FULLHD
Monitor Id: GSM5AB8
Native Mode: 1920 x 1080§ (60.000Hz)
Output Type: HDMI

The issue could be the video card. It’s not a supported card and VRAM below the minimum spec. Tagging in @gamingmechanoid to take a look.

1 Like

Have you reported this issue with the ingame report tool? We can see the logs from there and have a more accurate idea of what’s causing this.