While I agree that there are times when Snapshot could be more responsive, I do feel I have to come to their defence here. As @MadSkunky has already pointed out, Snapshot have not only acknowledged that Lairs are a problem, but have proposed a multi-layered solution and are gathering feedback from the community on Canny about it right now.
My take on all of this? They got swamped when the first release provoked a wave of criticism, and that put them on the back foot for weeks, if not months. Remember, they are a new, relatively small studio with only 1 guy doing a PR job that would occupy a handful of people full-time. I also get the impression that they learned from their first rushed patch and didn’t want to go into any other major overhauls half-cocked (yeah, I know… acid… What can I say…? )
So they have been monitoring opinion, figuring out how to deal with it, and now they are moving into a more proactive ‘redevelopment’ stage.
'Fraid I also have to agree with @Potkeny on this one. That’s the state of modern gaming today - especially with the smaller studios that can’t afford to sit on a project for a year until they’ve got it right. For me, it’s a measure of how excited I was about this project that I got involved at the BB stages, and have been trying to provide constructive feedback ever since. Usually, I do exactly as Potkeny suggests and wait at least a year before I buy a game I’m interested in, so that they’ve had time to iron out all the bugs - and that includes my beloved Madden NFL.