What the devs do with all the criticism and feedback?

[noStas]

@Valygar, I will duplicate here for convenience.

@noStas

@VOLAND

It does take up resources, because the people doing the communication and the people working on the game are not the same; in other words, the devs need to take time off what they are doing to explain what it is they are doing to the people who will then communicate it to the players

To be objective, I do not have the life and business experience of a skilled person. But the weekly meeting / report was what was effective. Analyze this in a month and filter it through the PR department, and then approve it at the next meeting / report.

@VOLAND

communicating with players is not easy

Imo, there are two main things here, Inbound and Outbound. And IMO it can be different people.
Incoming communication - note-taking, grouping and analysis.
Outgoing communication - Regularly share your plans, and respond to problematic and main things from the Incoming communication list.

@VOLAND

giving a vision or a roadmap is a recipe for disappointment and charges of unfulfilled promises

Plans always change, and the one who wants to leave will leave. The main thing here is to explain everything well, for those who want to stay. The situation with the “explanations” for the exclusivity of the EGS is criminal. This should have been done in good time, frankly, with respect for yourself and those who believed you.

@VOLAND

On the other hand, having spent a few weeks on the Steam forums myself I have to say I can’t blame anyone for not wanting to engage with that crowd

Imo, at least 50% of the negative is legitimate, as a result of the SG’s mistakes. And another 30% of the negativity is legitimate, as a result of avoiding / not correcting these and other mistakes of the SG. Of course, you can close the studio and go to earn manual labor.

Two most important tracks for PP
Feedback on Phoenix Point as a XCOM Veteran - #21 by noStas
[Feedback][Spoiler] Goodbye Phoenix Point - #67 by noStas

I don’t have the skill to collect and group it all into one post.