I’m going to put a few things straight here because I am seeing in this thread and others, a lot of;
“Snapshot doesn’t listen to X”
“Snapshot is ignoring Y”
“Snapshot didn’t bother playing Z”
Like many, these assumptions are incorrect.
We listen to and examine all of the feedback, from a number of sources - including data from surveys which we regularly conduct, along with in-game analytical data to which the public has no access to.
We can’t just go making sweeping changes to major systems without properly considering the impact on the game overall, along with the impact on all of our existing and future customers.
Another assumption by some people is that those who are most active and most vocal on these forums and similar places speak for the majority. While many of the voices can be in unison, that doesn’t mean they’re representative of the majority of players.
A player who is unhappy about something and wishes to see a change is far more likely to be vocal about it than someone who is content. Again, we’re looking at data from a far larger sample size than just the active people on our forums.
We listened to the loudest voices with acid - and you remember how that turned out. We’ve learnt from this - that any changes have to be carefully considered and the repercussions measured. Changes don’t happen in a vacuum - and any changes we make not only affect other in-game systems and balance, but could also affect our future plans for updates and additional content.
Even when we see there is a cause for a change, they can’t happen overnight. Again, going back to the acid situation; taking things in the wrong direction and then having to roll them back is more costly in development time and player satisfaction than taking the extra time to examine all of the data and get things right.
We’re never going to be in a position where we can make a product that will 100% satisfy every individual customer. Different people want different things, and it’s not possible to have all of those different things in the same product, especially when many of them are conflicting.
Undoubtedly, some of the changes that we make (or don’t make) won’t meet with your approval. It’s nothing personal. We give weight to all of the feedback and data we see, but ultimately some people are not going to end up with the flavour of ice cream they were hoping for.
We’re always striving to make the game as good as we possibly can and as enjoyable as we possibly can for as many people as we can. Sometimes this means that certain things won’t be to the liking of a very passionate but less representative percentage of the player-base.
We always try to be as accommodating as we can, but for this we need time to make sure that we get things right.