Crashes during tutorial

I start a new first game with rookie hardness.
It starts the tutorial. I move the female soldier.
I select the male soldier, move him, shoot the first enemy.
It collapses followed shortly by the game.

I have an older machine. If it’s not compatible I expected a better error message than nothing.
This is my third attempt to get help. Game hasn’t worked since the last kickstarter preview release.

Can describe your computer specs, it may be relevant?

Here’s an excerpt from dxdiag. Thanks for the help

   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190305-1700)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 07/05/11 19:09:56 Ver: 08.00.14
          Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
             Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
          Page File: 2778MB used, 13601MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6700 Series 
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x68BA)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_68BA&SUBSYS_23121787&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 1010 MB
      Shared Memory: 3085 MB
       Current Mode: 1680 x 1050 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: Acer AL2216W
         Monitor Id: ACRAD74
        Native Mode: 1680 x 1050(p) (59.954Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1077 (English)
     Driver Version: 8.850.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/20/2011 04:07:48, 795648 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2BFA-11CF-0270-1803BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x68BA
          SubSys ID: 0x23121787
        Revision ID: 0x0000
 Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.850.0.0:pci\ven_1002&dev_68ba
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

          Card name: AMD Radeon HD 6700 Series 
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x68BA)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_68BA&SUBSYS_23121787&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 1010 MB
      Shared Memory: 3085 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: ASUS VS247
         Monitor Id: ACI249A
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1077 (English)
     Driver Version: 8.850.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/20/2011 04:07:48, 795648 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2BFA-11CF-0270-1803BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x68BA
          SubSys ID: 0x23121787
        Revision ID: 0x0000
 Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.850.0.0:pci\ven_1002&dev_68ba
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

No dedicated GPU ? Your processors GPU is certainly not enough for phoenix point. You’re also quite low on RAM - especially for using an APU as it uses your RAM for graphic memory. It’s probably swapping to the pagefile a lot.

I was hoping not to have to buy a new rig. Sigh

Thank you for the help

Do you really not have a separate GPU ? It’s hard to imagine that even the baker builds worked with the integrated GPU alone.

You could get a rx 5500 or an older rx 570 or rx 560, that should carry your gaming quite a bit further :slight_smile:

I am neither a technophile or a technophobe. I don’t spend money unless what I have doesn’t accomplish the task I need to do.
I bought a gaming rig and it’s played hundreds of hours of xcom 2 just fine. It runs 3d studio max. It slices models for 3d printing without issue.

At the time having cyberpower build it and test it for me was $20 more than the buying parts separately. I stopped building my own after that.
I’m pretty sure my preordered Cyberpunk game won’t play on it either so it’s probably time to go shopping.

Yes.

So…

do you have a discrete GPU or do you not ? :smiley: “Gaming PC” implies that you do, but your DxDiag doesn’t show it. It could be that you are using the “wrong” GPU by plugging into the HDMI output of the motherboard instead of your graphics card.

Xcom 2 too doesn’t sound like it should run on that integrated GPU …

The reason for that question is just to gauge where the culprit is. It could be the RAM too, as 8 GB really is very low.

Just a side note: If you are into PC gaming, you should read up a tiny little bit just so you wont get scammed that hard. You don’t have to be able to build your own PC, but knowing whether or not a given computer has a dedicated GPU or not is quite fundamental.

1 Like

Device manager lists the video card as an “AMD Radeon HD 6700 series”. I assume that the graphics card has the GPU onboard. I was unaware GPU were available separate from the graphics card. It may be confused by the dual monitors with different connections.

I’m curious what you meant by “so you wont get scammed that hard.”
How did I get scammed?

No, no. GPU are graphic cards. What I mean is that for some reason I assumed that AMD HD 6700 is an integrated graphics chip inside your processor and not a separate graphics card. This does not seem to be the case, however - sorry my bad ! :slight_smile:

It could still be your graphics card if it is the lower end of 6700 series I suppose. I mean it should stutter and not crash when the GPU is not powerful enough, but some of them only have 500 MB graphics memory and maybe that causes some sort of overflow. I fear you will not get around a new GPU anyways, especially for cyberpunk. The next thing you should consider is your ram.

You did (probably) not get scammed, however someone that does not know anything about PC parts or how they work together is easier to fool by certain offers.

I’m seeing this advertised for $1500. (Double what I gave for my last game rig. Ouch)
I’d rather have 32g of RAM though.Decent price?

PowerSpec G706 Gaming Desktop Computer
AMD Ryzen 7 3700X 3.6GHz Processor;
NVIDIA RTX 2070 Super 8GB GDDR6;
16GB DDR4-3200 RAM;
1TB SSD

I tried using blender on the machine and it crashed to the desktop.
They said the opengl support for that card was the fault.
I probably got a crappy video card with drivers they never bothered to support.
Thanks

I would never pay 1500 bucks for a gaming rig unless I go 4k on a gigantic monitor.

Last one I pieced together for my son was a Ryzen 3300X, XT 5600 GPU, 16 gig ram in a neat cooler master NR400 case. All in all 700 bucks. One can upgrade down the road, that’s the beauty of PC gaming :slight_smile:

You could start with just the GPU and see if that makes the game playable in your current setup.

Instead of Ryzen 3xxx series take 4xxx series.

RTX2070 is really fine.
16 GB 3200 MHz ram is ok.
1 TB SSD may be too much and price can be hidden here, but maybe it is good option for future upgrades.

Why zen 2 ? Thats a premium for no reason. 3xxx would be the best choice especially shorly after zen 2 release. You really do not need to focus on your CPU that much. You’ll also not need 8 cores. Unless you do video editing or animations you don’t need it for 3d modeling either. And RTX ? I guess ray tracing is the new hype, but I would not recomend joining that train just yet.

Omenomaho Where are you getting your parts? Any place special?
I’m seeing $100 for cpu, $100 mobo, $20 heat sink, $300 video card , $110 for 32g, $70 case,
Almost 700 excluding sales tax and assembly