# Umbra kill game freeze bug **URL:** \ **Category:** Bug Discussion\ **Created:** [September 18, 2020, 6:25am UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622 "2020-09-18T06:25:27Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Helginho](https://avatars.discourse-cdn.com/v4/letter/h/8dc957/32.png) [@Helginho](https://forums.snapshotgames.com/u/Helginho)\ **Post date:** [September 26, 2020, 5:00pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/21 "2020-09-26T17:00:40Z")
DLC Buying Option for a game that doesn’t work? Never. It’s so frustrating, bought a game, invest many hours of playing and then? No hotfix, no comment of the devs…Devastating customer service and horrible pr ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 26, 2020, 5:02pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/22 "2020-09-26T17:02:36Z")
Hey , we try to help in the Council, and I have worked as internal QA, I even offered my services to Snapshot, but we have what we have right now Edit: clarification ---
**Author:** ![Helginho](https://avatars.discourse-cdn.com/v4/letter/h/8dc957/32.png) [@Helginho](https://forums.snapshotgames.com/u/Helginho)\ **Post date:** [September 26, 2020, 5:05pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/23 "2020-09-26T17:05:20Z")
What? In the whole QA process every umbra was killed with fire? What a luck… Testing before selling. Just my two cents ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 26, 2020, 5:15pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/24 "2020-09-26T17:15:30Z")
I don’t know testing process inside Snapshot ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 26, 2020, 5:22pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/25 "2020-09-26T17:22:36Z")
> [@Helginho](#): > > Same here. Game ist unplayable. Even the the Hint to kill the Umbras with grenades doesn’t work. Freeze comes every time. Any other Suggestions? this is a clip of my YT video: [https://dl.dropboxusercontent.com/s/8xwv1j01t8uh6kp/umbra\_fire.mp4?dl=0](https://dl.dropboxusercontent.com/s/8xwv1j01t8uh6kp/umbra_fire.mp4?dl=0) I even killed the Umbra using fire and then a Crossbow Full video here: [https://www.youtube.com/channel/UCUNowf8xyuj19PcqqN3EQhg/](https://www.youtube.com/channel/UCUNowf8xyuj19PcqqN3EQhg/) ---
**Author:** ![MadSkunky](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/madskunky/32/2650_2.png) [@MadSkunky](https://forums.snapshotgames.com/u/MadSkunky)\ **Post date:** [September 26, 2020, 5:27pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/26 "2020-09-26T17:27:01Z")
> [@Helginho](#): > > What? In the whole QA process every umbra was killed with fire? What a luck… Testing before selling. I suspect they haven’t tested enough with the DLC disabled, if at all. With activated DLC there is no problem with the Arthron Umbra and when deactivated it just shouldn’t appear in the game. Probably they tested mostly the DLC and that’s maybe all. But it remains a serious mistake and they should fix it as soon as possible, totally agree. @etermes: You have the DLC activated … this will not help the most people here. I think the problem is that the Umbra should never be there when the DLC is not activated / not present = freeze. ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 26, 2020, 5:37pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/27 "2020-09-26T17:37:33Z")
> [@MadSkunky](#): > > You have the DLC activated … this will not help the most people here. > I think the problem is that the Umbra should never be there when the DLC is not activated / not present = freeze. You are right, I had to use the DLC, and new Mutations are out of context if you don’t buy LOTA ---
**Author:** ![Helginho](https://avatars.discourse-cdn.com/v4/letter/h/8dc957/32.png) [@Helginho](https://forums.snapshotgames.com/u/Helginho)\ **Post date:** [September 26, 2020, 5:44pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/28 "2020-09-26T17:44:40Z")
And that means, game will be unplayable until i buy the DLC? ---
**Author:** ![MadSkunky](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/madskunky/32/2650_2.png) [@MadSkunky](https://forums.snapshotgames.com/u/MadSkunky)\ **Post date:** [September 26, 2020, 5:45pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/29 "2020-09-26T17:45:48Z")
> [@Helginho](#): > > no comment of the devs Here it is: > [@Game freezes "Preparing"](https://forums.snapshotgames.com/t/game-freezes-preparing/11595/4): > > Thanks for the report. We looked into it and managed to identify the problem. We will fix it in the next patch. Unfortunately, there is no workaround till then that I am aware of. Unfortunately several days ago without anything having happened. Definitely unsatisfactory … > [@Helginho](#): > > And that means, game will be unplayable until i buy the DLC? Not at all, but you have to wait for the patch, unfortunately. ---
**Author:** ![Helginho](https://avatars.discourse-cdn.com/v4/letter/h/8dc957/32.png) [@Helginho](https://forums.snapshotgames.com/u/Helginho)\ **Post date:** [September 26, 2020, 5:50pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/30 "2020-09-26T17:50:23Z")
Thx a lot. It seems to be a hard Weekend 😉 Got a Weekend off and nothing to play ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 26, 2020, 6:01pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/31 "2020-09-26T18:01:43Z")
> [@Helginho](#): > > And that means, game will be unplayable until i buy the DLC? I will contact next week every Dev in Discord to move this forward, hotfix should be available by now ---
**Author:** ![fvolpato](https://avatars.discourse-cdn.com/v4/letter/f/e56c9b/32.png) [@fvolpato](https://forums.snapshotgames.com/u/fvolpato)\ **Post date:** [September 26, 2020, 7:32pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/32 "2020-09-26T19:32:51Z")
this is not a problem related to having or not DLCs … already tested with or without DLC the problem persists !!! ---
**Author:** ![MadSkunky](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/madskunky/32/2650_2.png) [@MadSkunky](https://forums.snapshotgames.com/u/MadSkunky)\ **Post date:** [September 26, 2020, 7:52pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/33 "2020-09-26T19:52:05Z")
Only for clarification: You started a **new** campaign with the DLC “ **Legacy of the Ancients** ” activated and when you kill an Arthron Umbra it stated “Prepare …” and the game freezes? ---
**Author:** ![fvolpato](https://avatars.discourse-cdn.com/v4/letter/f/e56c9b/32.png) [@fvolpato](https://forums.snapshotgames.com/u/fvolpato)\ **Post date:** [September 26, 2020, 9:24pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/34 "2020-09-26T21:24:01Z")
I tried with the first DLC… don’t remeber its name… and nothing changed… still broken ---
**Author:** ![mcarver2000](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/mcarver2000/32/2435_2.png) [@mcarver2000](https://forums.snapshotgames.com/u/mcarver2000)\ **Post date:** [September 26, 2020, 9:27pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/35 "2020-09-26T21:27:56Z")
It’s tied to the most recent DCL. ---
**Author:** ![MadSkunky](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/madskunky/32/2650_2.png) [@MadSkunky](https://forums.snapshotgames.com/u/MadSkunky)\ **Post date:** [September 26, 2020, 9:35pm UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/36 "2020-09-26T21:35:53Z")
OK, this will not help, the Arthron Umbra should only appear with the “Legacy of the Ancients” DLC, the last one. The bug seems to be, that this Arthron Umbra appears without this one last DLC and then no other combination would help. Sadly you have to wait for the next patch. Edit: @mcarver2000 was a bit shorter but therefore also faster 😉 ---
**Author:** ![dacopper](https://avatars.discourse-cdn.com/v4/letter/d/76d3ee/32.png) [@dacopper](https://forums.snapshotgames.com/u/dacopper)\ **Post date:** [September 27, 2020, 7:46am UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/37 "2020-09-27T07:46:23Z")
One solution was suggested earlier is to use tasers on Umbras to stun them, can’t let them die. I had to equip 4 soldiers per squad with tasers. Takes about 3-4 zaps to paralyze one. Still pain in the behind though cuz you have to get up close, soldiers take a lot of unnecessary damage. ---
**Author:** ![MadSkunky](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/madskunky/32/2650_2.png) [@MadSkunky](https://forums.snapshotgames.com/u/MadSkunky)\ **Post date:** [September 27, 2020, 7:59am UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/38 "2020-09-27T07:59:03Z")
> [@dacopper](#): > > Still pain in the behind though cuz you have to get up close, soldiers take a lot of unnecessary damage. You should give the Synedrion paralysing weapons a try: the Athena sniper rifle, Hera pistol and Aspida APC (this one can paralyse an Arthron with one hit, it deals 40 paralysing damage, nice to farm Pandorans for food or mutagens). ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 27, 2020, 9:01am UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/39 "2020-09-27T09:01:23Z")
> [@dacopper](#): > > One solution was suggested earlier is to use tasers on Umbras to stun them, can’t let them die. I had to equip 4 soldiers per squad with tasers. Takes about 3-4 zaps to paralyze one. Still pain in the behind though cuz you have to get up close, soldiers take a lot of unnecessary damage. You can use Athena NS-2 Sniper Rifle, also Aspida if you have one in the mission: [https://dl.dropboxusercontent.com/s/i9snkufooblel5c/capture\_Umbra.mp4?dl=0](https://dl.dropboxusercontent.com/s/i9snkufooblel5c/capture_Umbra.mp4?dl=0) You can deal with Umbra or Shade of Death (Tar Shadow ability), of course Shadow has 500 HP, you need more paralysis, 50 in this case Also you if you don’t want to kill them (preventing crash) you can MC them: [https://dl.dropboxusercontent.com/s/fdkeu9ggoxw7u8b/MC\_Umbra.mp4?dl=0](https://dl.dropboxusercontent.com/s/fdkeu9ggoxw7u8b/MC_Umbra.mp4?dl=0) But I enjoy ambushing Umbra, using Overwatch: [https://dl.dropboxusercontent.com/s/uwo88on5vpnbo3n/OW\_Umbra\_night.mp4?dl=0](https://dl.dropboxusercontent.com/s/uwo88on5vpnbo3n/OW_Umbra_night.mp4?dl=0) ---
**Author:** ![etermes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/etermes/32/4315_2.png) [@etermes](https://forums.snapshotgames.com/u/etermes)\ **Post date:** [September 28, 2020, 11:39am UTC](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622/40 "2020-09-28T11:39:42Z")
> [@Helginho](#): > > And that means, game will be unplayable until i buy the DLC? I received a response today from devs, the hotfix is in the works, if we are lucky it will be released tomorrow and Umbra bug will be fixed [Previous page](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622.md?page=1) [Next page](https://forums.snapshotgames.com/t/umbra-kill-game-freeze-bug/11622.md?page=3)