# Still have not received my pass key for the game

**URL:** <https://forums.snapshotgames.com/t/still-have-not-received-my-pass-key-for-the-game/9622>\
**Category:** Phoenix Point\
**Created:** [March 4, 2020, 1:37am UTC](https://forums.snapshotgames.com/t/still-have-not-received-my-pass-key-for-the-game/9622 "2020-03-04T01:37:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ArchangelX](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@ArchangelX](https://forums.snapshotgames.com/u/ArchangelX)\
**Post date:** [March 4, 2020, 1:37am UTC](https://forums.snapshotgames.com/t/still-have-not-received-my-pass-key-for-the-game/9622/1 "2020-03-04T01:37:22Z")

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Hello, I did not receive my pass key for the Epic Games store for Phoenix Point.

I have emailed [contact@snapshotgames.com](mailto:contact@snapshotgames.com) several times. I was even charged twice…I purchased twice…once on 9/25/2017…the $75 option and again on 6/29/2018, again $75. I should get two keys.

When do I get my game key for the Epic Games store? I’m very upset at this point.

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**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\
**Post date:** [March 4, 2020, 7:04am UTC](https://forums.snapshotgames.com/t/still-have-not-received-my-pass-key-for-the-game/9622/2 "2020-03-04T07:04:15Z")

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We respond to all emails for missing keys. I don’t recall seeing any emails from you, unfortunately.

Please email me directly at [kevin.hill@snapshotgames.com](mailto:kevin.hill@snapshotgames.com) so that I can look into it.

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**Author:** ![ArchangelX](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@ArchangelX](https://forums.snapshotgames.com/u/ArchangelX)\
**Post date:** [March 4, 2020, 8:13am UTC](https://forums.snapshotgames.com/t/still-have-not-received-my-pass-key-for-the-game/9622/3 "2020-03-04T08:13:27Z")

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Thank you, Kevin. It was sent from [webmaster@hawaiitalks.net](mailto:webmaster@hawaiitalks.net)

I re-forwarded.

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**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\
**Post date:** [March 4, 2020, 8:49am UTC](https://forums.snapshotgames.com/t/still-have-not-received-my-pass-key-for-the-game/9622/4 "2020-03-04T08:49:10Z")

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I still haven’t received your email, and looking through our records, it doesn’t look like we ever have. This could be some issue with a spam filter. I’ve found your keys though, so I will contact you via DM here.