# Pre-Ordered On Epic in May and didn't get an email **URL:** \ **Category:** General Discussion\ **Created:** [November 9, 2019, 8:49am UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139 "2019-11-09T08:49:12Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![FunkAttackCat](https://avatars.discourse-cdn.com/v4/letter/f/f14d63/32.png) [@FunkAttackCat](https://forums.snapshotgames.com/u/FunkAttackCat)\ **Post date:** [November 9, 2019, 8:49am UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/1 "2019-11-09T08:49:12Z")
Hi, I pre-ordered Phoenix Point on 24th of May 2019 through Epic games and I did not receive an email today about the discounted season pass? Should I have? if so who do I contact? Or was it only if you purchased through the website? I messaged [https://help.xsolla.com](https://help.xsolla.com/) and they said to contact the developers Thanks ---
**Author:** ![Bruzzelbiber](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@Bruzzelbiber](https://forums.snapshotgames.com/u/Bruzzelbiber)\ **Post date:** [November 9, 2019, 12:00pm UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/2 "2019-11-09T12:00:26Z")
first sorry write with the help of goggle translated. would also interest me if I get it in the october over epic bought. If I’m not authorized to get a code could someone be so nice and give me his one he does not need? ---
**Author:** ![Wormerine](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/wormerine/32/976_2.png) [@Wormerine](https://forums.snapshotgames.com/u/Wormerine)\ **Post date:** [November 9, 2019, 12:23pm UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/3 "2019-11-09T12:23:28Z")
> [@Bruzzelbiber](#): > > If I’m not authorized to get a code could someone be so nice and give me his one he does not need? Sending you the code via message. ---
**Author:** ![Tris](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@Tris](https://forums.snapshotgames.com/u/Tris)\ **Post date:** [November 9, 2019, 1:14pm UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/4 "2019-11-09T13:14:49Z")
I’m in the same boat as the OP however I pre-ordered the platinum adition in March, but not before the 12th. I believe I’m supposed to recieve this discount code based on the email that went out but nothing yet. The Platinum is not longer available, so I presume its been replaced by the Deluxe as thats a similar price. Maybe this is the issue. Anyone know if I should be eligible for a discount code or know who to contact to get this resolved? Cheers! ---
**Author:** ![OdinSon](https://avatars.discourse-cdn.com/v4/letter/o/f05b48/32.png) [@OdinSon](https://forums.snapshotgames.com/u/OdinSon)\ **Post date:** [November 9, 2019, 1:41pm UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/6 "2019-11-09T13:41:32Z")
I purchased the platinum edition on April 14, 2019. I received the discount email for the DLC. I got it yesterday. Maybe it’s on the way to you? ---
**Author:** ![FunkAttackCat](https://avatars.discourse-cdn.com/v4/letter/f/f14d63/32.png) [@FunkAttackCat](https://forums.snapshotgames.com/u/FunkAttackCat)\ **Post date:** [November 10, 2019, 6:46am UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/7 "2019-11-10T06:46:04Z")
People were meant to receive the email yesterday. Still nothing yet. ---
**Author:** ![NoSFeRaTU](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/nosferatu/32/1778_2.png) [@NoSFeRaTU](https://forums.snapshotgames.com/u/NoSFeRaTU)\ **Post date:** [November 10, 2019, 8:38pm UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/8 "2019-11-10T20:38:14Z")
Same issue. Pre-ordered through Epic on 17th of May. There is still no email. ---
**Author:** ![Kings\_Rook](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/kings_rook/32/942_2.png) [@Kings\_Rook](https://forums.snapshotgames.com/u/Kings_Rook)\ **Post date:** [November 11, 2019, 2:40am UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/9 "2019-11-11T02:40:31Z")
have you folks checked in your spam/trash folders, or in promotions if using Gmail/Hotmail? ---
**Author:** ![FunkAttackCat](https://avatars.discourse-cdn.com/v4/letter/f/f14d63/32.png) [@FunkAttackCat](https://forums.snapshotgames.com/u/FunkAttackCat)\ **Post date:** [November 11, 2019, 2:00pm UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/10 "2019-11-11T14:00:07Z")
Have checked spam/trash/promo email folders Still no email ---
**Author:** ![Kings\_Rook](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/kings_rook/32/942_2.png) [@Kings\_Rook](https://forums.snapshotgames.com/u/Kings_Rook)\ **Post date:** [November 12, 2019, 1:27am UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/11 "2019-11-12T01:27:06Z")
I’d send an email to [contact@snapshotgames.com](mailto:contact@snapshotgames.com) then ---
**Author:** ![Ultramarinus](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/ultramarinus/32/1757_2.png) [@Ultramarinus](https://forums.snapshotgames.com/u/Ultramarinus)\ **Post date:** [November 12, 2019, 2:28am UTC](https://forums.snapshotgames.com/t/pre-ordered-on-epic-in-may-and-didnt-get-an-email/5139/12 "2019-11-12T02:28:54Z")
Yeah same here, nothing on junk folder either. Also still no regional pricing for season pass on site even though the base game versions are regionally priced.