# PhoenixPoint\_Data folder

**URL:** <https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745>\
**Category:** Bug Discussion\
**Created:** [May 11, 2018, 6:16pm UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745 "2018-05-11T18:16:02Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Yaegunor](https://avatars.discourse-cdn.com/v4/letter/y/f04885/32.png) [@Yaegunor](https://forums.snapshotgames.com/u/Yaegunor)\
**Post date:** [May 11, 2018, 6:16pm UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/1 "2018-05-11T18:16:02Z")

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Game won’t run and I get error message:

“There should be ‘PhoenixPoint\_Data’ folder next to the executable”

Downloaded the zip file.

Extracted to a new folder and got this error message.

Tried extracting again to a different folder and got same error message.

Tried extracting again with 7-zip instead of Windows and got same error message.

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**Author:** ![Kurungu](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/kurungu/32/279_2.png) [@Kurungu](https://forums.snapshotgames.com/u/Kurungu)\
**Post date:** [May 11, 2018, 10:01pm UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/2 "2018-05-11T22:01:55Z")

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Before extracting the zip, try right clicking it and go to Properties. There should be an Unblock button, press it and then extract the contents.

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<div class="post-metadata">

**Author:** ![Yaegunor](https://avatars.discourse-cdn.com/v4/letter/y/f04885/32.png) [@Yaegunor](https://forums.snapshotgames.com/u/Yaegunor)\
**Post date:** [May 12, 2018, 6:46am UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/3 "2018-05-12T06:46:21Z")

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Thanks. I clicked the Unblock checkbox in Security tab and tried again twice. Still get the same error message unfortunately.

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**Author:** ![Kurungu](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/kurungu/32/279_2.png) [@Kurungu](https://forums.snapshotgames.com/u/Kurungu)\
**Post date:** [May 12, 2018, 6:51am UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/4 "2018-05-12T06:51:18Z")

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Have you tried “Run as Administrator”?

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<div class="post-metadata">

**Author:** ![Yaegunor](https://avatars.discourse-cdn.com/v4/letter/y/f04885/32.png) [@Yaegunor](https://forums.snapshotgames.com/u/Yaegunor)\
**Post date:** [May 12, 2018, 6:54am UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/5 "2018-05-12T06:54:47Z")

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Yes, I have. Same error message.

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**Author:** ![Potkeny](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/potkeny/32/26_2.png) [@Potkeny](https://forums.snapshotgames.com/u/Potkeny)\
**Post date:** [May 12, 2018, 7:11am UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/6 "2018-05-12T07:11:46Z")

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Disabling antivirus? There were some reports from ppl about overzealous AV deleting parts of the download before they even had a chance to run it, so who knows…

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<div class="post-metadata">

**Author:** ![Yaegunor](https://avatars.discourse-cdn.com/v4/letter/y/f04885/32.png) [@Yaegunor](https://forums.snapshotgames.com/u/Yaegunor)\
**Post date:** [May 12, 2018, 8:28am UTC](https://forums.snapshotgames.com/t/phoenixpoint-data-folder/745/7 "2018-05-12T08:28:40Z")

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I downloaded file again and it seems to work. A file must have not downloaded properly the first time (size 2,515,344KB) versus the second time (2,516,028KB).

Thanks for the help.