# Phoenix Point declining player-base **URL:** \ **Category:** Game Feedback\ **Created:** [May 16, 2021, 9:21am UTC](https://forums.snapshotgames.com/t/phoenix-point-declining-player-base/13234 "2021-05-16T09:21:08Z")\ **Posts on this page:** 1\ **Showing post:** 405
**Author:** ![rasvoja](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/rasvoja/32/4223_2.png) [@rasvoja](https://forums.snapshotgames.com/u/rasvoja)\ **Post date:** [June 6, 2021, 10:39pm UTC](https://forums.snapshotgames.com/t/phoenix-point-declining-player-base/13234/405 "2021-06-06T22:39:10Z")
> [@oSiyeza](#): > > Also what is the animation bug you tak so much about? I have not seen that bug. Something like > [@Cutscenes haven't worked as of Oryx V1.10.1](https://forums.snapshotgames.com/t/cutscenes-havent-worked-as-of-oryx-v1-10-1/13049): > > Since I installed the V1.10.1 patch, all cutscenes are just black screens with a mouse cursor. Black screens don’t end on their own, but hitting “ESC” exits the cutscene and the game continues as normal. Relevant error in Player.log cites a WindowsVideoMedia error 0xc00d36b4 while trying to read whichever cinematic file is supposed to play. Log has the following note: Context: Setting media type for first video stream Error details: The data specified for the media type is invalid, inconsisten… @,all As long as you prove product is defective, I am right. And it’s not only coal and gas. Repair or replacement The retailer has one opportunity to repair or replace any goods or digital content that are of unsatisfactory quality, unfit for purpose or not as described, before you can claim a refund. You can choose whether you want the goods to be repaired or replaced, but the retailer can refuse if they can show that your choice is disproportionately expensive compared with the alternative. You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true: The cost of the repair or replacement is disproportionate to the value of the digital content Repair or replacement is impossible Repair or replacement would be significantly inconvenient Repair would take unreasonably long Repair has been unsuccessful. If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product. --- _[View the full topic](https://forums.snapshotgames.com/t/phoenix-point-declining-player-base/13234)._