# Phoenix Point Crashing randomly at missions Ram Crash 0x0000000, writen couldn't load **URL:** \ **Category:** Bug Discussion\ **Created:** [July 11, 2020, 2:25pm UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986 "2020-07-11T14:25:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![LeJulles](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/lejulles/32/3287_2.png) [@LeJulles](https://forums.snapshotgames.com/u/LeJulles)\ **Post date:** [July 11, 2020, 2:25pm UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/1 "2020-07-11T14:25:08Z")
Hello my dear Phoenix Point Combatants, i have a big problem while Streaming Phoenix Point. Every time i stream Phoenix Point at some point (and several times a streaming night) i get crashes and can’t start a mission. It appears randomly and can happen with every mission. I am streaming with OBS. The following problem is occuring: Die Anweisung 0x00007FF0C77DEC0 verwies auf Arbeitsspeicher bei 0x0000029EEBBEB000. Than there is that procedure writen couddnt load. After this problem i have to reboot my system, because other programs are getting issuses as well. I have never seen this problem before and it’s only if i stream phoenix point. The only way to pass this problem is than to reboot, start the mission and than restarting the stream again. But after a while, some missions after it, it will come back and crash again. Something is causing problems in reading the ram with PP and OBS. I don’t know how to change this problem. I would be a pity to not being able to stream that awesome game. Especially where my viewers are my soldiers i command through the missions and story is getting very interesting. Also i only have this problem with Phoenix Point. Anyone perhaps can help or has any idea? My PC Specs are (if its helping): - win 10 pro - AMD Ryzen 7 3700X 8-Core 3,6ghz - 16 gig Ram - NVIDIA GeForce RTX 2060 SUPER - 16GB Corsair Vengeance LPX LP DDR4-3200 DIMM CL16 Dual Kit - ROG Strix B450-F Gaming Mainboard Many thanks in advance, +Julles+ ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [July 12, 2020, 8:32pm UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/2 "2020-07-12T20:32:47Z")
it hangs only when you stream, or without streaming it also happens? ---
**Author:** ![LeJulles](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/lejulles/32/3287_2.png) [@LeJulles](https://forums.snapshotgames.com/u/LeJulles)\ **Post date:** [July 12, 2020, 10:07pm UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/3 "2020-07-12T22:07:39Z")
Hello Yokes, i don’t really know. I think it hangs only when i stream. But i havent played it much off stream, almost never. But i tested it today on stream twice with OBS it crashed and crashed all my programs. Than i testet it with Xsplit, and crased also, also with all my programs. I had to reboot three times. So its not an OBS only issue. It always happens if a mission get startet and happens during the loading screen. Also i havent had any problems a few patches ago. Can’t say exactly when it was fine. Thx for the quick answer! 🙂 Greetings, +Julles+ ---
**Author:** ![mcarver2000](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/mcarver2000/32/2435_2.png) [@mcarver2000](https://forums.snapshotgames.com/u/mcarver2000)\ **Post date:** [July 13, 2020, 6:38am UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/4 "2020-07-13T06:38:42Z")
One wonders if this it tied to the Unity Engine update and Snapshot’s update. You might try sending an F12 bug report just prior to launching a mission explaining what happens. Hopefully, the output log can give them a clue. ---
**Author:** ![Valygar](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/valygar/32/2632_2.png) [@Valygar](https://forums.snapshotgames.com/u/Valygar)\ **Post date:** [July 13, 2020, 9:33am UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/5 "2020-07-13T09:33:35Z")
Thanks for detailed description. We can look into it if you send us these 2 files to [support@snapshotgames.com](mailto:support@snapshotgames.com): 1. Your output\_log.txt file. It is located here: C:\Users[USERNAME]\AppData\LocalLow\Snapshot Games Inc\Phoenix Point 2. Crashdump logs - they should be generated after crash. They are located here: C:\Users[USERNAME]\AppData\LocalLow\Snapshot Games Inc\Phoenix Point\Crashes (or here C:/Users/[USERNAME]/AppData/Local/Temp/Snapshot Games Inc/Phoenix Point/Crashes) ---
**Author:** ![LeJulles](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/lejulles/32/3287_2.png) [@LeJulles](https://forums.snapshotgames.com/u/LeJulles)\ **Post date:** [July 13, 2020, 9:56am UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/6 "2020-07-13T09:56:35Z")
Hey Valygar, thanks a lot for the answer. I have send an e-mail right now. The only problem is that i don’t have the Crashdump logs. The folder doesnt exist. I was also searching all my hard disks but its not even in the pp folders. The only thing what i found are several dmp files with phoenix point in their name and what could be it. They are very large but i will try to send them! Thanks 🙂 ---
**Author:** ![walan](https://avatars.discourse-cdn.com/v4/letter/w/fbc32d/32.png) [@walan](https://forums.snapshotgames.com/u/walan)\ **Post date:** [July 13, 2020, 10:06am UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/7 "2020-07-13T10:06:58Z")
I tried the path myself. You have to change the visibility! The “AppData” folder is invisible. ---
**Author:** ![LeJulles](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/lejulles/32/3287_2.png) [@LeJulles](https://forums.snapshotgames.com/u/LeJulles)\ **Post date:** [July 13, 2020, 12:22pm UTC](https://forums.snapshotgames.com/t/phoenix-point-crashing-randomly-at-missions-ram-crash-0x0000000-writen-couldnt-load/10986/8 "2020-07-13T12:22:03Z")
I did 😉 They are visible! It’s just not in the faulder! But its in a win10 faulder.