# My Client Isn't Getting Updated. Help? **URL:** \ **Category:** General Discussion\ **Created:** [September 15, 2019, 1:58pm UTC](https://forums.snapshotgames.com/t/my-client-isnt-getting-updated-help/4375 "2019-09-15T13:58:26Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Lastear](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lastear](https://forums.snapshotgames.com/u/Lastear)\ **Post date:** [September 15, 2019, 1:58pm UTC](https://forums.snapshotgames.com/t/my-client-isnt-getting-updated-help/4375/1 "2019-09-15T13:58:26Z")
Hi, I purchased my copy of Phoenix Point early from your site late last year/early this year sometime and the news has never updated and upon launching it, it says that it’s still Backer 3. Having done a little research, I see you guys are now at backer 5 and this makes me sad ☹ ![image](https://canada1.discourse-cdn.com/flex036/uploads/snapshotgames/original/2X/0/0241e9aa6502e364f2793f1dd25cf723046c9752.jpeg) ---
**Author:** ![strazak666](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@strazak666](https://forums.snapshotgames.com/u/strazak666)\ **Post date:** [September 15, 2019, 3:57pm UTC](https://forums.snapshotgames.com/t/my-client-isnt-getting-updated-help/4375/2 "2019-09-15T15:57:53Z")
BB5 is on EPIC Game Store. > [@BB5 won´t update](https://forums.snapshotgames.com/t/bb5-won-t-update/4025/31): > > on March 27th you should have received an email from [contact@snapshotgames.com](mailto:contact@snapshotgames.com) titled “your key to backer build 4,” with a key to the Epic Games store. It could have ended up in your spam or trash folder, or your promotions folder if using gmail/hotmail. If the email address associated with your method of payment is different to the one you are searching, check in the other one. If you still cannot find it, send an email to [contact@snapshotgames.com](mailto:contact@snapshotgames.com) ---
**Author:** ![Lastear](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lastear](https://forums.snapshotgames.com/u/Lastear)\ **Post date:** [September 15, 2019, 7:12pm UTC](https://forums.snapshotgames.com/t/my-client-isnt-getting-updated-help/4375/3 "2019-09-15T19:12:44Z")
awesome, thanks!