# Launcher window disappears but launcher.exe is still running

**URL:** <https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618>\
**Category:** Bug Discussion\
**Created:** [January 22, 2019, 3:27pm UTC](https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618 "2019-01-22T15:27:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![aariff](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@aariff](https://forums.snapshotgames.com/u/aariff)\
**Post date:** [January 22, 2019, 3:27pm UTC](https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618/1 "2019-01-22T15:27:52Z")

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Hi,  
I am wondering if anyone has the same problem. I bought the luxury digital edition of phoenix point. Downloaded from the link in the email last November. It was working fine.

It stopped updating properly so I have applied all the suggestion by this topic.  
After restarting, I clicked update, and when the progress bar starts loading up to something named NaN%, the launcher window disappears. When I try clicking the snapshot games icon in the tray, the icon disappears. So naturally, I thought the launcher crashed. When I restarted the launcher as administrator, a pop-up saying an instance of the launcher is already running. I checked the windows task manager, and the it was, launcher.exe is running. But no launcher window to be seen. If I end the process, I can restart the launcher, but the same thing happens.

I have been waiting for new updates on how to remedy this as I have noticed a number of players seem to have solved this problem. I am running phoenix point on windows 7. Could this be a problem?

Thank you.

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**Author:** ![Sodin](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/sodin/32/265_2.png) [@Sodin](https://forums.snapshotgames.com/u/Sodin)\
**Post date:** [January 22, 2019, 3:57pm UTC](https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618/2 "2019-01-22T15:57:34Z")

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Try to restart comp if it doesn’t work. Uninstall and reinstall the game and launcher. I had the same problem.

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**Author:** ![Zxelem](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/zxelem/32/1002_2.png) [@Zxelem](https://forums.snapshotgames.com/u/Zxelem)\
**Post date:** [January 22, 2019, 11:39pm UTC](https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618/3 "2019-01-22T23:39:19Z")

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restart your computer, it worked for me.

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<div class="post-metadata">

**Author:** ![aariff](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@aariff](https://forums.snapshotgames.com/u/aariff)\
**Post date:** [January 23, 2019, 8:11am UTC](https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618/4 "2019-01-23T08:11:46Z")

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Okay. I tried this option…and it works. Thanks.

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**Author:** ![Zxelem](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/zxelem/32/1002_2.png) [@Zxelem](https://forums.snapshotgames.com/u/Zxelem)\
**Post date:** [January 23, 2019, 11:44am UTC](https://forums.snapshotgames.com/t/launcher-window-disappears-but-launcher-exe-is-still-running/2618/5 "2019-01-23T11:44:38Z")

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Good, no problem. Glad it worked.