# Launcher doesnt work properly **URL:** \ **Category:** Phoenix Point\ **Created:** [November 22, 2018, 5:35pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282 "2018-11-22T17:35:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Cla666](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/cla666/32/297_2.png) [@Cla666](https://forums.snapshotgames.com/u/Cla666)\ **Post date:** [November 22, 2018, 5:35pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/1 "2018-11-22T17:35:09Z")
Hi all My launcher when finished downloading stops working. When i click again on launcher it starts again downloading, and so ever and ever ---
**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\ **Post date:** [November 22, 2018, 5:44pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/2 "2018-11-22T17:44:04Z")
Hi. The first thing to try, if you haven’t already, is running the launcher as administrator. ---
**Author:** ![Cla666](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/cla666/32/297_2.png) [@Cla666](https://forums.snapshotgames.com/u/Cla666)\ **Post date:** [November 22, 2018, 6:05pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/3 "2018-11-22T18:05:02Z")
Hi Thank you, i ve already tried it, but it doesnt work ---
**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\ **Post date:** [November 22, 2018, 6:07pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/4 "2018-11-22T18:07:24Z")
DM me with your transaction number and email you used to order and I should be able to find another way to help you out. ---
**Author:** ![Cla666](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/cla666/32/297_2.png) [@Cla666](https://forums.snapshotgames.com/u/Cla666)\ **Post date:** [November 22, 2018, 6:24pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/5 "2018-11-22T18:24:35Z")
Thank you a lot, but sorry, what does it mean DM ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [November 22, 2018, 6:38pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/6 "2018-11-22T18:38:25Z")
Direct Message? ---
**Author:** ![Cla666](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/cla666/32/297_2.png) [@Cla666](https://forums.snapshotgames.com/u/Cla666)\ **Post date:** [November 22, 2018, 6:51pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/7 "2018-11-22T18:51:04Z")
Maybe thanks, i m not English sorry ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [November 22, 2018, 6:55pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/8 "2018-11-22T18:55:55Z")
It was just my guess. I’m not 100% sure. You don’t need to apologize. ---
**Author:** ![Finitethrills](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@Finitethrills](https://forums.snapshotgames.com/u/Finitethrills)\ **Post date:** [November 22, 2018, 8:51pm UTC](https://forums.snapshotgames.com/t/launcher-doesnt-work-properly/2282/9 "2018-11-22T20:51:56Z")
Also, try turning off your anti-virus while the launcher runs and see if that works. If so, you can add exceptions for the Phoenix folder.