# Incomplete Installation?

**URL:** <https://forums.snapshotgames.com/t/incomplete-installation/5548>\
**Category:** Bug Discussion\
**Created:** [December 3, 2019, 10:53pm UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548 "2019-12-03T22:53:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Andreas](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@Andreas](https://forums.snapshotgames.com/u/Andreas)\
**Post date:** [December 3, 2019, 10:53pm UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548/1 "2019-12-03T22:53:34Z")

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Greetings, something very bizzare is happening. I have pre-purchased the standard edition of the game. Today at 5:30 PM EST I tried installing it and it showed that it was completed within two minutes; my internet is not that fast. When I click to launch the game, the phoenix content directory pops up and nothing else happens. There is nothing in the directory except the soundtracks from what I can tell (C:\Program Files\Epic Games\PhoenixPointContent). The whole directory is only half a gig big. The Epic Client shows that the size of the game is 27B.

These are the contents of the directory:  
.egstore (dir)  
Backer Build OST (dir)  
Mokushi - AM3 (dir)  
Phoenix Point OST (dir)  
opendir.bat (bat file)  
README\_Album.txt (txt file)  
README\_Soundtrack.txt (txt file)

I tried uninstalling and re-installing, verifying the game, runing Epic as admin, nothing worked.  
What the heck is going on?

Intel i5-3570, GeForce GTX 1080, 16GB memory, Windows 10 Pro

Please advise.

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**Author:** ![randyrenaldo](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@randyrenaldo](https://forums.snapshotgames.com/u/randyrenaldo)\
**Post date:** [December 3, 2019, 11:01pm UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548/2 "2019-12-03T23:01:34Z")

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That’s happened to me as well… Is there any solution for this guys?

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**Author:** ![Wormerine](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/wormerine/32/976_2.png) [@Wormerine](https://forums.snapshotgames.com/u/Wormerine)\
**Post date:** [December 3, 2019, 11:29pm UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548/3 "2019-12-03T23:29:32Z")

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You are downloading wrong package. Phoenix Point Content are goodies.

Look for simply: Phoenix Point.

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**Author:** ![Quesocito](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/quesocito/32/1849_2.png) [@Quesocito](https://forums.snapshotgames.com/u/Quesocito)\
**Post date:** [December 4, 2019, 12:46am UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548/4 "2019-12-04T00:46:25Z")

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thanks man! i made the same mistake!

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**Author:** ![Andreas](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@Andreas](https://forums.snapshotgames.com/u/Andreas)\
**Post date:** [December 4, 2019, 12:54am UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548/5 "2019-12-04T00:54:59Z")

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Jeezus antichrist! I completely missed it, thanks man.

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**Author:** ![Southlane](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/southlane/32/1809_2.png) [@Southlane](https://forums.snapshotgames.com/u/Southlane)\
**Post date:** [December 4, 2019, 7:33am UTC](https://forums.snapshotgames.com/t/incomplete-installation/5548/6 "2019-12-04T07:33:12Z")

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It’s sort of strange how the content is treated as a game itself. I think that is a bit of a cock-up at Epic.

The content which is just bells and whistles is reporting 6 DLC. The game itself reporting 5 DLC. Very confusing.