# How to get xsolla refund?
**URL:** https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046
**Category:** Phoenix Point
**Created:** [March 14, 2019, 9:47pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046 "2019-03-14T21:47:05Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@B1NARY\_N1NJA](https://forums.snapshotgames.com/u/B1NARY_N1NJA)
#### Post date: [March 14, 2019, 9:47pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/1 "2019-03-14T21:47:05Z")
I disagree with Epic store exclusive. I want my money back. I will buy after the year is up and it’s available in steam.
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### Author:  [@Hamadraith](https://forums.snapshotgames.com/u/Hamadraith)
#### Post date: [March 16, 2019, 8:22am UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/2 "2019-03-16T08:22:29Z")
I wouldn’t. Your money doesn’t go to epic. Just wait for your steam key.
> [@Clarifications on what we are offering to backers of Phoenix Point](https://forums.snapshotgames.com/t/clarifications-on-what-we-are-offering-to-backers-of-phoenix-point/3083/1):
>
> We are not asking you to support Epic or the idea of exclusivity. You have already bought the game from us, so none of your money goes to Epic. You will never have to actually buy anything from the Epic store or support it in any way.
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### Author:  [@Xaenz](https://forums.snapshotgames.com/u/Xaenz)
#### Post date: [March 16, 2019, 8:57am UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/3 "2019-03-16T08:57:13Z")
You are expecting backers to support your decision to move to Epic and the idea of exclusivity as Steam and GoG keys are not usable for one year.
The deal with Epic clearly shows bias on your part and your total disregard for those who helped keep the game in development.
Betrayal is never forgotten.
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### Author:  [@B1NARY\_N1NJA](https://forums.snapshotgames.com/u/B1NARY_N1NJA)
#### Post date: [March 16, 2019, 11:01am UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/4 "2019-03-16T11:01:01Z")
I feel betrayed by snapshot, so I’m getting my refund. After a year of the game being out I will decide whether to buy it or not.
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### Author:  [@Hamadraith](https://forums.snapshotgames.com/u/Hamadraith)
#### Post date: [March 16, 2019, 1:46pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/5 "2019-03-16T13:46:23Z")
Are you talking to the devs or me? I just shared my source.
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### Author:  [@Xaenz](https://forums.snapshotgames.com/u/Xaenz)
#### Post date: [March 16, 2019, 1:57pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/6 "2019-03-16T13:57:16Z")
Does it read like I am talking to you? or the devs.
The devs.
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### Author:  [@Hamadraith](https://forums.snapshotgames.com/u/Hamadraith)
#### Post date: [March 16, 2019, 1:58pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/7 "2019-03-16T13:58:27Z")
In that case you’d probably be better off going to the original place I found it… just a thought.🙂
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### Author:  [@Xaenz](https://forums.snapshotgames.com/u/Xaenz)
#### Post date: [March 16, 2019, 1:59pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/8 "2019-03-16T13:59:19Z")
[docs.google.com](https://docs.google.com/forms/d/e/1FAIpQLSfO26JYsfvrASig8dEVBhlUby8ahM2f-Obk-dnbJ2EKWirhXA/viewform)
### [Refund Request](https://docs.google.com/forms/d/e/1FAIpQLSfO26JYsfvrASig8dEVBhlUby8ahM2f-Obk-dnbJ2EKWirhXA/viewform)
Use the following form to make your Phoenix Point refund request. Please fill in all information as accurately as possible. Missing or incorrect information can cause delays with your refund. Please give careful consideration before requesting a…
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### Author:  [@kthanid](https://forums.snapshotgames.com/u/kthanid)
#### Post date: [March 17, 2019, 4:49pm UTC](https://forums.snapshotgames.com/t/how-to-get-xsolla-refund/3046/9 "2019-03-17T16:49:13Z")
If you used a credit card for the original purchase, contact your card issuer and initiate a dispute process. The refund process being offered by Snapshot is insufficient, your credit card company will be happy to help you achieve your refund via chargeback.