# Frozen start screen

**URL:** <https://forums.snapshotgames.com/t/frozen-start-screen/10039>\
**Category:** Bug Discussion\
**Created:** [March 23, 2020, 8:19am UTC](https://forums.snapshotgames.com/t/frozen-start-screen/10039 "2020-03-23T08:19:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tim1](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@Tim1](https://forums.snapshotgames.com/u/Tim1)\
**Post date:** [March 23, 2020, 8:19am UTC](https://forums.snapshotgames.com/t/frozen-start-screen/10039/1 "2020-03-23T08:19:42Z")

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Hello, I can load the game up to the home screen. You can hear music. The screen is black. I can move the mouse. When I press the right mouse button, an image appears “Online guidelines, agreements and conditions”. But I cannot agree or disagree. Nor can I select the options in the top right to make graphics settings. The picture is frozen, except for the fog and the music. No key combination seems to work. What can I do?  
Does anyone know of this problem?

 ![Frozen-Bug](https://canada1.discourse-cdn.com/flex036/uploads/snapshotgames/original/2X/2/2fbe9a1db3b5e5b37c066a77fb3f2ea54e5805dc.jpeg)

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**Author:** ![mcarver2000](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/mcarver2000/32/2435_2.png) [@mcarver2000](https://forums.snapshotgames.com/u/mcarver2000)\
**Post date:** [March 24, 2020, 10:33am UTC](https://forums.snapshotgames.com/t/frozen-start-screen/10039/2 "2020-03-24T10:33:35Z")

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Just a shot in the dark. Have you tried deleting all files found in the save directory? Specifically the file \<Options.jopt\> – see link for possible location of this folder [https://www.pcgamingwiki.com/wiki/Phoenix\_Point](https://www.pcgamingwiki.com/wiki/Phoenix_Point)

Also, if you haven’t done so, [verify](https://epicgames.helpshift.com/a/epic-games-store-and-launcher/?l=en&s=epic-games-store&f=how-do-i-verify-installation-of-game-files) you game installation via the Epic Launcher.

Here’s hoping you find a solution.

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**Author:** ![Tim1](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@Tim1](https://forums.snapshotgames.com/u/Tim1)\
**Post date:** [March 25, 2020, 2:55pm UTC](https://forums.snapshotgames.com/t/frozen-start-screen/10039/3 "2020-03-25T14:55:14Z")

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I don’t find the folder for the savegames.  
Verify, I did it, but no alteration.

I’ve LinuxMint Cinnamon 19.3 and start epic games store with lutris.