# Early backer not received extra key

**URL:** <https://forums.snapshotgames.com/t/early-backer-not-received-extra-key/12878>\
**Category:** Game Feedback\
**Created:** [February 9, 2021, 8:43pm UTC](https://forums.snapshotgames.com/t/early-backer-not-received-extra-key/12878 "2021-02-09T20:43:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Nelviticus](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/nelviticus/32/2546_2.png) [@Nelviticus](https://forums.snapshotgames.com/u/Nelviticus)\
**Post date:** [February 9, 2021, 8:43pm UTC](https://forums.snapshotgames.com/t/early-backer-not-received-extra-key/12878/1 "2021-02-09T20:43:32Z")

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I backed the game in Sept 2017 via Xsolla but never received the survey for the additional keys. I’ve emailed [contact@snapshotgames.com](mailto:contact@snapshotgames.com) twice (26th November and 21st December) but not heard back.

What can I do to get my extra key?

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<div class="post-metadata">

**Author:** ![Valygar](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/valygar/32/2632_2.png) [@Valygar](https://forums.snapshotgames.com/u/Valygar)\
**Post date:** [February 10, 2021, 8:34am UTC](https://forums.snapshotgames.com/t/early-backer-not-received-extra-key/12878/2 "2021-02-10T08:34:44Z")

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I sent you PM