# Did not get the BB4 key **URL:** \ **Category:** Phoenix Point\ **Created:** [April 29, 2019, 11:19am UTC](https://forums.snapshotgames.com/t/did-not-get-the-bb4-key/3549 "2019-04-29T11:19:06Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![valente79](https://avatars.discourse-cdn.com/v4/letter/v/c68b51/32.png) [@valente79](https://forums.snapshotgames.com/u/valente79)\ **Post date:** [April 29, 2019, 11:19am UTC](https://forums.snapshotgames.com/t/did-not-get-the-bb4-key/3549/1 "2019-04-29T11:19:06Z")
hi, Did not get the BB4 key what to do ? ---
**Author:** ![Kings\_Rook](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/kings_rook/32/942_2.png) [@Kings\_Rook](https://forums.snapshotgames.com/u/Kings_Rook)\ **Post date:** [April 29, 2019, 4:00pm UTC](https://forums.snapshotgames.com/t/did-not-get-the-bb4-key/3549/2 "2019-04-29T16:00:38Z")
First thing I’d do is check your spam/trash folders. If your email is gmail account, check under promotions. If the email account associated with your method of payment is different from the one you are using, check there too. If you still cannot find it, email [contact@snapshotgames.com](mailto:contact@snapshotgames.com) for help. ---
**Author:** ![valente79](https://avatars.discourse-cdn.com/v4/letter/v/c68b51/32.png) [@valente79](https://forums.snapshotgames.com/u/valente79)\ **Post date:** [April 29, 2019, 5:16pm UTC](https://forums.snapshotgames.com/t/did-not-get-the-bb4-key/3549/3 "2019-04-29T17:16:41Z")
thanks, problem resolved with support. 🙂 ---
**Author:** ![Kings\_Rook](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/kings_rook/32/942_2.png) [@Kings\_Rook](https://forums.snapshotgames.com/u/Kings_Rook)\ **Post date:** [April 29, 2019, 6:36pm UTC](https://forums.snapshotgames.com/t/did-not-get-the-bb4-key/3549/4 "2019-04-29T18:36:52Z")
you’re welcome