# Crashing on Title Screen **URL:** \ **Category:** Bug Discussion\ **Created:** [June 5, 2019, 10:11pm UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653 "2019-06-05T22:11:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 5, 2019, 10:11pm UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/1 "2019-06-05T22:11:20Z")
Hi, i’ve recently installed Backer Build 4. I’m unable to get past the initial title screen. -If i leave it to load it crashes on the title screen. -If i press ESC, it goes to the loading screen, but still crashes -I’ve tried window and full screen, fantastic and potato. Any ideas? I’m on a Win 10, i7 with 16gb RAM. Let me know what else I can tell you. ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [June 6, 2019, 5:26am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/2 "2019-06-06T05:26:12Z")
Graphic card. ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 6, 2019, 5:40am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/3 "2019-06-06T05:40:12Z")
Sorry, GTX 1060 ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [June 6, 2019, 8:41am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/4 "2019-06-06T08:41:44Z")
You play in Full HD resolution? Check game files integrity. Maybe something has downloaded incorrectly. Another thing that comes to my mind with crashing while loading game or level is increasing and setting manually system page file in Win to at least 8 GB. ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 9, 2019, 1:49pm UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/5 "2019-06-09T13:49:50Z")
Tried redownloading the game, and set the page file to 8gb, still no dice. ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [June 9, 2019, 1:56pm UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/6 "2019-06-09T13:56:57Z")
There was also issue with account name. If you use some not latin alphabet letters in account name this can be issue. Read end of this thread: > [@SOLVED: Stuck at loading screen](https://forums.snapshotgames.com/t/solved-stuck-at-loading-screen/3517/22): > > I’m in turkey and my windows10 is in Turkish language… Is that something that matters? ---
**Author:** ![Satoru](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/satoru/32/1329_2.png) [@Satoru](https://forums.snapshotgames.com/u/Satoru)\ **Post date:** [June 10, 2019, 3:51pm UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/7 "2019-06-10T15:51:48Z")
Post a DxDiag ga well as the output log ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 11, 2019, 3:41am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/8 "2019-06-11T03:41:23Z")
Here is the DxDiag: [https://pastebin.com/usw2NbpU](https://pastebin.com/usw2NbpU) Here is the output log: [https://pastebin.com/arKijYFH](https://pastebin.com/arKijYFH) Thanks in advance ---
**Author:** ![Satoru](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/satoru/32/1329_2.png) [@Satoru](https://forums.snapshotgames.com/u/Satoru)\ **Post date:** [June 14, 2019, 12:30am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/9 "2019-06-14T00:30:57Z")
Ok it took me a while to figure out but it looks like you’ve actually got a laptop That likely means that the game is using your Intel card and not your gtx1060 I recommend you force the game to use the nvidia card via the nvidia control panel. Yes yes its ‘supposed’ to work without doing that, but like 80% of laptop issues are literally fixed this way ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 19, 2019, 12:11am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/10 "2019-06-19T00:11:11Z")
Sorry, saw this reply late. I tried what you said, and learned that the nvidia control panel doesn’t force games anymore, Windows 10 does it from the graphics settings. I set it to force the GPU. Still crashing on the loading screen after pressing new game. The crash is time-based, if i let the opening sequences run, it crashes before getting to the main menu. If i ESC out of the opening titles, i can click New Game, but then it crashes on the next loading screen. Attached are the screenshots that show it is using the GPU ![SCREENSHOT](https://canada1.discourse-cdn.com/flex036/uploads/snapshotgames/original/2X/d/d6defd385455be5b37541f3f2269c26f71f000eb.jpeg) ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [June 19, 2019, 7:19am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/11 "2019-06-19T07:19:25Z")
Looks like issue with memory. Did you overclocked something or maybe you have some software trying to change clocks? ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 20, 2019, 1:34am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/12 "2019-06-20T01:34:44Z")
Hmm not that I know of. I’m on an MSI GT62VR 6RD. I also checked the different software that came with the laptop, nothing seems to be overclocking it. What would be the best way to check if modules are not running at the default clock speed? EDIT: This is the only game that crashes… oh and Pillars of Eternity. Everything else runs well, i have run many other games on this machine without crashing issues. ---
**Author:** ![Satoru](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/satoru/32/1329_2.png) [@Satoru](https://forums.snapshotgames.com/u/Satoru)\ **Post date:** [June 20, 2019, 2:22am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/13 "2019-06-20T02:22:56Z")
Now I dont ahve the game so I’m nto sure if the output log is normal, but the lines that say no shaders found really makes me think its using your Intel card not the Nvidia one. Its also odd the errors that seem to indicate some kind of networking issue. ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 20, 2019, 2:38am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/14 "2019-06-20T02:38:08Z")
let me try to see if the network is the issue, The Epic Games Launcher has issues with my network for some reason. ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 20, 2019, 2:41am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/15 "2019-06-20T02:41:22Z")
Tried using it on a VPN, still crashed at the exact place. Ugh. ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [June 20, 2019, 2:59am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/16 "2019-06-20T02:59:53Z")
I’m out of ideas. Maybe change drivers to previous version or maybe to the most new? Install all microsoft visual c++ redistributible packages and update direct x? Strange that only one game is causing problems. ---
**Author:** ![Satoru](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/satoru/32/1329_2.png) [@Satoru](https://forums.snapshotgames.com/u/Satoru)\ **Post date:** [June 20, 2019, 3:50am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/17 "2019-06-20T03:50:04Z")
If the Epic launcher has issue then I’m 99% sure I know what your problem is The Killer Ethernet card the only thing “killer” about this is that their driver suite is a heaping pile of garbage. Their QOS stack ive seen cause multiple networking issues with stuff because it was apparently coded by blind monkeys snorting redbull. I recommend uninstalling any tools or programs that are supposed to ‘enhance’ your network card from that vendor and just stick with the base drivers ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 20, 2019, 4:48am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/18 "2019-06-20T04:48:57Z")
lol okay will try it out ---
**Author:** ![Prime](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@Prime](https://forums.snapshotgames.com/u/Prime)\ **Post date:** [June 21, 2019, 2:38am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/19 "2019-06-21T02:38:55Z")
Damn, you were right. I disabled both the ethernet card and the wifi, and it worked! Trying it now by enable the wifi with the ethernet disabled. ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [June 21, 2019, 6:35am UTC](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653/20 "2019-06-21T06:35:53Z")
So there are still such cases? 🙂 I remember figuring out such thing when I was working in help-desk in 2007 when computer of one of the members of the board was crashing. That was intense time, when they blamed me for giving him bad piece of hardware. They called me several time, and my work was hanging on the edge… Update to the network card drivers fixed that issue and everyone was happy. [Next page](https://forums.snapshotgames.com/t/crashing-on-title-screen/3653.md?page=2)