# Crash on startup

**URL:** <https://forums.snapshotgames.com/t/crash-on-startup/3992>\
**Category:** Phoenix Point\
**Created:** [August 29, 2019, 4:29pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992 "2019-08-29T16:29:16Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Tex](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@Tex](https://forums.snapshotgames.com/u/Tex)\
**Post date:** [August 29, 2019, 4:29pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/1 "2019-08-29T16:29:16Z")

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![error](https://canada1.discourse-cdn.com/flex036/uploads/snapshotgames/original/2X/7/70336c6f3e5aeda42298823dd7eb2fd0c679f645.png)

When i try to start the game i get this error and the game shuts down.  
Any tips?

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**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\
**Post date:** [August 29, 2019, 5:45pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/2 "2019-08-29T17:45:52Z")

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do you have win username with some signs in local language?

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**Author:** ![Tex](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@Tex](https://forums.snapshotgames.com/u/Tex)\
**Post date:** [August 29, 2019, 6:45pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/3 "2019-08-29T18:45:21Z")

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No i dont. It is running now, but only in 1360 x 1024 somehow

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**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\
**Post date:** [August 29, 2019, 6:49pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/4 "2019-08-29T18:49:58Z")

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On laptop?

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**Author:** ![Tex](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@Tex](https://forums.snapshotgames.com/u/Tex)\
**Post date:** [August 29, 2019, 7:03pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/5 "2019-08-29T19:03:50Z")

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No PC.  
Processor: Intel® Core™ i7-4790 CPU @ 3.60GHz  
Video Card: AMD Radeon ™ R9 390 Series  
RAM: 16 GB  
Operating System: Windows 10

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**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\
**Post date:** [August 29, 2019, 7:10pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/6 "2019-08-29T19:10:17Z")

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Then I don’t know. You need to wait for someone else to check this thread.

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**Author:** ![Ryu](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/ryu/32/1207_2.png) [@Ryu](https://forums.snapshotgames.com/u/Ryu)\
**Post date:** [August 30, 2019, 10:24am UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/7 "2019-08-30T10:24:22Z")

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Your Monitor support more than 1360x1024?  
Graphics Driver are updated? [https://www.amd.com/de/support/graphics/amd-radeon-r9-series/amd-radeon-r9-300-series/amd-radeon-r9-390](https://www.amd.com/de/support/graphics/amd-radeon-r9-series/amd-radeon-r9-300-series/amd-radeon-r9-390)

Maybe you may want to wait 4 days for BB5, the Hardwaresupport should be improved.

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**Author:** ![Tex](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@Tex](https://forums.snapshotgames.com/u/Tex)\
**Post date:** [September 7, 2019, 6:14pm UTC](https://forums.snapshotgames.com/t/crash-on-startup/3992/8 "2019-09-07T18:14:54Z")

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All good now with BB5, updated drivers and running as admin. Thanks for the feedback!