# BB4, win8.1, Stuck at loading screen

**URL:** <https://forums.snapshotgames.com/t/bb4-win8-1-stuck-at-loading-screen/3310>\
**Category:** General Discussion\
**Created:** [March 30, 2019, 7:36am UTC](https://forums.snapshotgames.com/t/bb4-win8-1-stuck-at-loading-screen/3310 "2019-03-30T07:36:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ghauldin](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/ghauldin/32/1193_2.png) [@Ghauldin](https://forums.snapshotgames.com/u/Ghauldin)\
**Post date:** [March 30, 2019, 7:36am UTC](https://forums.snapshotgames.com/t/bb4-win8-1-stuck-at-loading-screen/3310/1 "2019-03-30T07:36:27Z")

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Steps to repro:

> Start exe from Epic launcher  
> Switch quality to potato on settings window and start  
> Gets stuck on loading screen with ~3-4% cpu usage

Does anybody have a suggestion?

Thanks in advace.

DxDiag Summary Below:

* * *

## System Information

Time of this report: 3/30/2019, 08:20:19  
Machine name: ASUS  
Operating System: Windows 8.1 Single Language 64-bit (6.3, Build 9600) (9600.winblue\_ltsb\_escrow.190305-1818)  
System Manufacturer: ASUSTeK COMPUTER INC.  
System Model: N550JK  
BIOS: N550JK.208  
Processor: Intel(R) Core™ i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz  
Memory: 16384MB RAM  
Available OS Memory: 16268MB RAM  
Page File: 8337MB used, 15342MB available  
Windows Dir: C:\Windows  
DirectX Version: DirectX 11  
DX Setup Parameters: Not found  
User DPI Setting: Using System DPI  
System DPI Setting: 96 DPI (100 percent)  
DWM DPI Scaling: Disabled  
DxDiag Version: 6.03.9600.17415 64bit Unicode

* * *

## Display Devices

```
      Card name: Intel(R) HD Graphics 4600
   Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics Family
       DAC type: Internal
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_11CD1043&REV_06
 Display Memory: 1792 MB

```

Dedicated Memory: 32 MB  
Shared Memory: 1760 MB  
Current Mode: 1920 x 1080 (32 bit) (59Hz)  
Monitor Name: Generic PnP Monitor  
Monitor Model: LG IPS FULLHD  
Monitor Id: GSM5AB8  
Native Mode: 1920 x 1080(p) (60.000Hz)  
Output Type: HDMI

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**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\
**Post date:** [March 30, 2019, 12:21pm UTC](https://forums.snapshotgames.com/t/bb4-win8-1-stuck-at-loading-screen/3310/2 "2019-03-30T12:21:03Z")

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The issue could be the video card. It’s not a supported card and VRAM below the minimum spec. Tagging in @gamingmechanoid to take a look.

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**Author:** ![gamingmechanoid](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/gamingmechanoid/32/97_2.png) [@gamingmechanoid](https://forums.snapshotgames.com/u/gamingmechanoid)\
**Post date:** [April 1, 2019, 8:52am UTC](https://forums.snapshotgames.com/t/bb4-win8-1-stuck-at-loading-screen/3310/3 "2019-04-01T08:52:39Z")

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Have you reported this issue with the ingame report tool? We can see the logs from there and have a more accurate idea of what’s causing this.