# BB4 "unavailable" on Epic Games **URL:** \ **Category:** Bug Discussion\ **Created:** [March 28, 2019, 11:32am UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272 "2019-03-28T11:32:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mithryno](https://avatars.discourse-cdn.com/v4/letter/m/838e76/32.png) [@Mithryno](https://forums.snapshotgames.com/u/Mithryno)\ **Post date:** [March 28, 2019, 11:32am UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/1 "2019-03-28T11:32:09Z")
Hi, Apologies if I’m being a moron but I really can’t figure this out. I got the link and code for BB4 in my email, signed up for Epic Games, launched the launcher, put in my code and now in my ‘library’ it just has a picture of Phoenix Point faded out in grey saying “unavailable”. I can’t left or right click on it or do anything in the ‘downloads’ tab and if I click on ‘PP Backer Build’ above it I just get offered the game for £35.99 ☹ . Any solutions? ---
**Author:** ![Mithryno](https://avatars.discourse-cdn.com/v4/letter/m/838e76/32.png) [@Mithryno](https://forums.snapshotgames.com/u/Mithryno)\ **Post date:** [March 28, 2019, 11:33am UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/2 "2019-03-28T11:33:13Z")
Sorry - yes I am being a moron. For anyone else who’s been a moron and has the same question it doesn’t release for another 7 days. Apologies. ---
**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\ **Post date:** [March 28, 2019, 11:36am UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/3 "2019-03-28T11:36:23Z")
Just to offer a slight correction, Backer Build 4 releases today, at 7pm UTC ---
**Author:** ![Shrike](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/shrike/32/4101_2.png) [@Shrike](https://forums.snapshotgames.com/u/Shrike)\ **Post date:** [March 28, 2019, 4:37pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/4 "2019-03-28T16:37:06Z")
Which in central Europe or the UK would be? ---
**Author:** ![Sodin](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/sodin/32/265_2.png) [@Sodin](https://forums.snapshotgames.com/u/Sodin)\ **Post date:** [March 28, 2019, 4:52pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/5 "2019-03-28T16:52:33Z")
You just look at the email, because you have the countdown… 😉 I will get it at 20:00, but I’m + 1h away from UK, France… ---
**Author:** ![Shrike](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/shrike/32/4101_2.png) [@Shrike](https://forums.snapshotgames.com/u/Shrike)\ **Post date:** [March 28, 2019, 4:54pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/6 "2019-03-28T16:54:31Z")
Same as me Italy. Thanks ---
**Author:** ![samshell](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/samshell/32/446_2.png) [@samshell](https://forums.snapshotgames.com/u/samshell)\ **Post date:** [March 28, 2019, 6:17pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/7 "2019-03-28T18:17:10Z")
UK: 19:00 or 7pm ---
**Author:** ![NevynAu](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@NevynAu](https://forums.snapshotgames.com/u/NevynAu)\ **Post date:** [March 28, 2019, 6:24pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/8 "2019-03-28T18:24:35Z")
I have the epic launcher installed and I have access to build 3 on Xsolla site with my correct email but no email for the Epic Code Hope I don’t have to go through the same mess with Xsolla again as I did to get access to the earlier builds. ---
**Author:** ![UnstableVoltage](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/unstablevoltage/32/5_2.png) [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)\ **Post date:** [March 28, 2019, 6:28pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/9 "2019-03-28T18:28:48Z")
Please send an email to us at [contact@snapshotgames.com](mailto:contact@snapshotgames.com) with as much info about your order as you have and we’ll look into it and get it to you. If you are using gmail, please check your “promotions” folder. Most seem to be ending up in there. ---
**Author:** ![Steelviper](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/steelviper/32/923_2.png) [@Steelviper](https://forums.snapshotgames.com/u/Steelviper)\ **Post date:** [March 28, 2019, 6:30pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/10 "2019-03-28T18:30:11Z")
The subject line is “Your key for Backer Build 4” if you’re doing a search for it. Mine was indeed in the “promotions” bin in gmail until I moved it into the primary. ---
**Author:** ![NevynAu](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@NevynAu](https://forums.snapshotgames.com/u/NevynAu)\ **Post date:** [March 28, 2019, 6:45pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/11 "2019-03-28T18:45:34Z")
Email Sent Thank you and Not using GMAIL, Checked Deleted and Inbox by sender and subject, nothing ---
**Author:** ![Zxelem](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/zxelem/32/1002_2.png) [@Zxelem](https://forums.snapshotgames.com/u/Zxelem)\ **Post date:** [March 28, 2019, 7:04pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/12 "2019-03-28T19:04:25Z")
my timer ran out, and its still unavailable ---
**Author:** ![Yokes](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/yokes/32/310_2.png) [@Yokes](https://forums.snapshotgames.com/u/Yokes)\ **Post date:** [March 28, 2019, 7:09pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/13 "2019-03-28T19:09:02Z")
I suppose we should give it a time? ---
**Author:** ![Zxelem](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/zxelem/32/1002_2.png) [@Zxelem](https://forums.snapshotgames.com/u/Zxelem)\ **Post date:** [March 28, 2019, 7:09pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/14 "2019-03-28T19:09:40Z")
restart and update worked ---
**Author:** ![Clauswitz42](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/clauswitz42/32/901_2.png) [@Clauswitz42](https://forums.snapshotgames.com/u/Clauswitz42)\ **Post date:** [March 28, 2019, 7:31pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/15 "2019-03-28T19:31:30Z")
Thanks. I had the same problem. ---
**Author:** ![Boror](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@Boror](https://forums.snapshotgames.com/u/Boror)\ **Post date:** [March 28, 2019, 7:43pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/16 "2019-03-28T19:43:59Z")
It was the same for me, than I realized I had system clock/time set wrong… It actualy checks your systems local time to allow you to download… A bit lame since it is activated by 12 o’clock somewhere in US. And that split second is the same aroud the world, we just happen to have different numbers on our clock at that time 🙂 ---
**Author:** ![WarrinGreyshield](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/warringreyshield/32/183_2.png) [@WarrinGreyshield](https://forums.snapshotgames.com/u/WarrinGreyshield)\ **Post date:** [March 28, 2019, 7:53pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/17 "2019-03-28T19:53:14Z")
I just started my download, 35 seconds ago. “cry ‘Havok!’ and let slip the dogs of war!” Wahaahaahaaha! ---
**Author:** ![Hamadraith](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/hamadraith/32/1400_2.png) [@Hamadraith](https://forums.snapshotgames.com/u/Hamadraith)\ **Post date:** [March 28, 2019, 8:15pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/18 "2019-03-28T20:15:26Z")
> [@Boror](#): > > A bit lame since it is activated by 12 o’clock somewhere in US. It’s the west coast of US time (ie California, Wyoming, maybe the west of Idaho). On an unrelated note I’m going to be busy with my phoenix point buddies as it’s finished! YAY!!! ---
**Author:** ![Zxelem](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/zxelem/32/1002_2.png) [@Zxelem](https://forums.snapshotgames.com/u/Zxelem)\ **Post date:** [March 28, 2019, 8:34pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/19 "2019-03-28T20:34:17Z")
75% downloaded ---
**Author:** ![Jynx](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@Jynx](https://forums.snapshotgames.com/u/Jynx)\ **Post date:** [March 28, 2019, 8:43pm UTC](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272/20 "2019-03-28T20:43:16Z")
I got no email. ☹ Edit: was in a different folder. [Next page](https://forums.snapshotgames.com/t/bb4-unavailable-on-epic-games/3272.md?page=2)