# \[BB4\] Infinite loading screen

**URL:** <https://forums.snapshotgames.com/t/bb4-infinite-loading-screen/3454>\
**Category:** Bug Discussion\
**Created:** [April 10, 2019, 1:03am UTC](https://forums.snapshotgames.com/t/bb4-infinite-loading-screen/3454 "2019-04-10T01:03:05Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Cwell](https://avatars.discourse-cdn.com/v4/letter/c/5fc32e/32.png) [@Cwell](https://forums.snapshotgames.com/u/Cwell)\
**Post date:** [April 10, 2019, 1:03am UTC](https://forums.snapshotgames.com/t/bb4-infinite-loading-screen/3454/1 "2019-04-10T01:03:05Z")

</div>

Hi,

for some reason, every time i try to go to that (neutral or allied) haven defense mission, i get an infinite loading screen … only Alt F4 can be done.  
i was trying to find the saved game file(s) but no clue where they are and it’s not in the “how to report bugs” thread

---

<div class="post-metadata">

**Author:** ![Finitethrills](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@Finitethrills](https://forums.snapshotgames.com/u/Finitethrills)\
**Post date:** [April 10, 2019, 2:22am UTC](https://forums.snapshotgames.com/t/bb4-infinite-loading-screen/3454/2 "2019-04-10T02:22:00Z")

</div>

Saves are in your users/name/locallow if I remember correctly

---

<div class="post-metadata">

**Author:** ![Ryu](https://yyz2.discourse-cdn.com/flex036/user_avatar/forums.snapshotgames.com/ryu/32/1207_2.png) [@Ryu](https://forums.snapshotgames.com/u/Ryu)\
**Post date:** [April 10, 2019, 6:15am UTC](https://forums.snapshotgames.com/t/bb4-infinite-loading-screen/3454/3 "2019-04-10T06:15:48Z")

</div>

Here the complete path:  
C:\Users\USERNAME\AppData\LocalLow\Snapshot Games Inc\Phoenix Point\Savegames\

---

<div class="post-metadata">

**Author:** ![Cwell](https://avatars.discourse-cdn.com/v4/letter/c/5fc32e/32.png) [@Cwell](https://forums.snapshotgames.com/u/Cwell)\
**Post date:** [April 10, 2019, 10:24am UTC](https://forums.snapshotgames.com/t/bb4-infinite-loading-screen/3454/4 "2019-04-10T10:24:37Z")

</div>

thanks guys, found it.

output\_log.txt gives : [https://pastebin.com/0vCaYKpR](https://pastebin.com/0vCaYKpR)

i cannot upload a non-image file (like the saved game that can reproduce it or the log)

I did zip the 2 saved files so i can continue to play that game (and not intervene on that haven assault that hang-load, ERROR in the log loading some parcel)