# Backer Build 3 Download Problem
**URL:** https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896
**Category:** Bug Discussion
**Created:** [November 12, 2018, 6:26pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896 "2018-11-12T18:26:24Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Waldo](https://forums.snapshotgames.com/u/Waldo)
#### Post date: [November 12, 2018, 6:26pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/1 "2018-11-12T18:26:25Z")
I just got the e-Mail from Xolla that backer build 3 is now ready for download but when i click on Windows for the Windows download version there is a XML file shown saiing “AccessDenied”.
I also testet the other versions and only the Linux Version is Downloadable.
Whats going on there?
---
### Author:  [@Fimbul](https://forums.snapshotgames.com/u/Fimbul)
#### Post date: [November 12, 2018, 6:30pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/2 "2018-11-12T18:30:29Z")
Got the link, but its the same like bb2. The file has the same number too.
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### Author:  [@Vathar](https://forums.snapshotgames.com/u/Vathar)
#### Post date: [November 12, 2018, 6:31pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/3 "2018-11-12T18:31:25Z")
Same here! I’m afraid UnstableVoltage’s inbox is about to explode!
Clarification : Also got the link to previous BB with same file name. The little (1) behind the file got me worried. I unpacked the file and it’s BB2, no patch or anything as advertised in other posts.
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### Author:  [@dangermouth](https://forums.snapshotgames.com/u/dangermouth)
#### Post date: [November 12, 2018, 6:33pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/4 "2018-11-12T18:33:10Z")
Same here as the original post. Link doesn’t do anything.
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### Author:  [@Armsau](https://forums.snapshotgames.com/u/Armsau)
#### Post date: [November 12, 2018, 6:37pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/5 "2018-11-12T18:37:23Z")
I’ve got the same as Fimbul, only the last version, not BB3.
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### Author:  [@Job2Fire](https://forums.snapshotgames.com/u/Job2Fire)
#### Post date: [November 12, 2018, 6:38pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/6 "2018-11-12T18:38:58Z")
Got the same issue!
I really was looking forward to playing BB3. So why doesnt it work!?
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### Author:  [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)
#### Post date: [November 12, 2018, 6:39pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/7 "2018-11-12T18:39:41Z")
We’re currently working with Xsolla to fix the issue. They sent out the wrong links. Will have you up and running ASAP
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### Author:  [@Waldo](https://forums.snapshotgames.com/u/Waldo)
#### Post date: [November 12, 2018, 6:40pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/8 "2018-11-12T18:40:12Z")
thanks a lot
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### Author:  [@HH97](https://forums.snapshotgames.com/u/HH97)
#### Post date: [November 12, 2018, 6:42pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/9 "2018-11-12T18:42:47Z")
I have note received a new download link, I have the “Time remaining till backer 3 0 days, 0 hours, 0 minutes” but have yet to receive the new download link, trying both my BB1 and BB2 links just in case they where the same I was getting an access denied error.
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### Author:  [@Gaudium](https://forums.snapshotgames.com/u/Gaudium)
#### Post date: [November 12, 2018, 6:44pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/10 "2018-11-12T18:44:30Z")
I also haven’t received a download link and seems my topic was deleted from the forums so i will ask this here again:
Please consider switching distribution method, this is becoming a regular thing.
Last time it took them from July until October the 11th to get back to me with the download link.
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### Author:  [@Yokes](https://forums.snapshotgames.com/u/Yokes)
#### Post date: [November 12, 2018, 6:44pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/11 "2018-11-12T18:44:51Z")
> [@UnstableVoltage](#):
>
> We’re currently working with Xsolla to fix the issue. They sent out the wrong links. Will have you up and running ASAP
UV sorry for that counter idea… But don’t worry, many of us had that hard time in the help desk. 😉
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### Author:  [@Finitethrills](https://forums.snapshotgames.com/u/Finitethrills)
#### Post date: [November 12, 2018, 7:00pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/12 "2018-11-12T19:00:36Z")
This is what I get when I click on the download link:
\
\AccessDenied\
\Access Denied\
\70A0D97DF6F13FE6\
\
r/slh82SZShQXRTfM/bXGFvsRnRE2huBBEgiBPg1g5GGCS5QqX6oNDsd9TLncBONOHB2nTmYIPc=
\
\
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### Author:  [@Margelist](https://forums.snapshotgames.com/u/Margelist)
#### Post date: [November 12, 2018, 8:04pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/13 "2018-11-12T20:04:30Z")
I have same Problem. Didn’t get Download Link. Can you pls resend?
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### Author:  [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)
#### Post date: [November 12, 2018, 8:07pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/14 "2018-11-12T20:07:25Z")
> [@Backer Build 3 Delivery](https://forums.snapshotgames.com/t/backer-build-3-delivery/1920):
>
> We understand that some people have not yet received their Backer Build 3 email. Emails are sent in waves and can take several hours. Please confirm that the emails haven’t been moved to your spam folders and contact Xsolla at [https://help.xsolla.com](https://help.xsolla.com) The download issues for Backer Build 3 now appear to have been resolved. The links in your email should take you to the latest version. I will keep this post updated as more information comes in. Last updated: Monday 12th 20:38 UTC
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### Author:  [@Shinvajel](https://forums.snapshotgames.com/u/Shinvajel)
#### Post date: [November 12, 2018, 8:28pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/15 "2018-11-12T20:28:42Z")
Still got no Link. Every Backer Build i did get no link automaticly, i always have to complain that on every build till now…
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### Author:  [@HH97](https://forums.snapshotgames.com/u/HH97)
#### Post date: [November 12, 2018, 8:42pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/16 "2018-11-12T20:42:29Z")
If you have the old download link that should work for you now and should point to the newest build. To get build 2 I used build 1s link because it took days to get build 2s link but the old link worked, same with this new build, still no email but used build 2s link and it now points to build 3 (which is why I am keeping all the old zips so I can play an older build if I want to) But the old link should work just fine for the new build, this time instead of a zip it downloads a launcher which then downloads the game.
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### Author:  [@HH97](https://forums.snapshotgames.com/u/HH97)
#### Post date: [November 12, 2018, 8:43pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/17 "2018-11-12T20:43:53Z")
Use old link, the old links point to the new builds now and they fixed the access error so should work just fine, I am currently downloading the 3rd build and I have yet to receive the link for it, just used an old link.
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### Author:  [@Margelist](https://forums.snapshotgames.com/u/Margelist)
#### Post date: [November 12, 2018, 8:44pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/18 "2018-11-12T20:44:11Z")
Thx for your Answer
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### Author:  [@PunishedYehudah](https://forums.snapshotgames.com/u/PunishedYehudah)
#### Post date: [November 12, 2018, 8:48pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/19 "2018-11-12T20:48:48Z")
what information am I supposed to log in with?
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### Author:  [@UnstableVoltage](https://forums.snapshotgames.com/u/UnstableVoltage)
#### Post date: [November 12, 2018, 9:07pm UTC](https://forums.snapshotgames.com/t/backer-build-3-download-problem/1896/20 "2018-11-12T21:07:03Z")
You can log in using your Steam, Discord, Facebook, Google or Windows Live account by clicking on the appropriate icon on the launcher, or you can create an Xsolla account to log in with.
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